1. iMore Question's Avatar
    My new iphone 6 plus 16gb is on its way from Apple but after reading lots of posts I know I made a mistake. I should have gotten the 64gb. Will I be able to exchange it at the Apple store?
    09-14-2014 10:58 PM
  2. Slyfi's Avatar
    You have 14 days from the time of receipt to return an apple product.

    from my understanding and experience the worst case scenario is a return and repurchase. meaning you will have to wait for the 2nd phone to arrive (again!).

    Apple has been boosting there apple store customer service lately so you may be able to do a straight exchange at the store and pay the difference.

    for further details on apple return Apple Help - Returns and Refund - Apple Store (U.S.)
    09-15-2014 03:26 PM
  3. HankAZ's Avatar
    My new iphone 6 plus 16gb is on its way from Apple but after reading lots of posts I know I made a mistake. I should have gotten the 64gb. Will I be able to exchange it at the Apple store?
    Yes, within 14 days. But, ironically, probably not initially. The demand will be high, and supply short. Apple does hold some devices for warranty replacements (DOA, etc), but those will NOT be used to exchange a device for one with different specs.
    09-15-2014 07:50 PM
  4. HankAZ's Avatar
    You have 14 days from the time of receipt to return an apple product.

    from my understanding and experience the worst case scenario is a return and repurchase. meaning you will have to wait for the 2nd phone to arrive (again!).

    Apple has been boosting there apple store customer service lately so you may be able to do a straight exchange at the store and pay the difference.

    for further details on apple return Apple Help - Returns and Refund - Apple Store (U.S.)
    Perhaps it would be possible, but doubtful it will be available during the product launch - mostly because of the demand and the short supply.
    09-15-2014 07:53 PM

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