1. pwrof3's Avatar
    I'll get straight to the point. PCs, Android tablets, video game consoles all connect fine to my WiFi. No problems.

    I have an iPhone 5 on Sprint and an iPad 3 on WiFi. They will both connect to the WiFi fine, and some things will work. For example, Mail, Facebook app, a few websites in Safari, no problem.

    Any time I try to play an Internet based game (say, Simpsons Tapped Out or Words with Friends), I get an Internet connect error. Same goes for when trying to update any apps in App Store. I get the error message: cannot update xxxx at this time.

    I have done the whole reset network settings thing and rebooted and reconfigured my router with no luck.

    I figure it has to be an iOS issue since all of my PCs and whatnot are working fine.

    Any ideas?
    09-04-2014 01:06 PM
  2. Just_Me_D's Avatar
    Do you have a hardware firewall installed that could be causing the blockage? This is a longshot, but worth a try. Go to Settings - Cellular and then make sure that the App Store, Safari and the Simpson's game (if listed) are enabled to use cellular data. Afterwards, try playing the Simpson's game and see if you're able to so w/out getting the connection error.
    09-04-2014 01:52 PM
  3. pwrof3's Avatar
    Do you have a hardware firewall installed that could be causing the blockage? This is a longshot, but worth a try. Go to Settings - Cellular and then make sure that the App Store, Safari and the Simpson's game (if listed) are enabled to use cellular data. Afterwards, try playing the Simpson's game and see if you're able to so w/out getting the connection error.
    Just tried it. Works on data. Still get connection errors with WiFi.
    09-04-2014 02:16 PM
  4. Just_Me_D's Avatar
    Just tried it. Works on data. Still get connection errors with WiFi.
    Is there a limit to the IP addresses you have authorized via your Wi-Fi router? Do you have MAC address filtering enabled that is omitting the device from having access? Can your device connect via another Wi-Fi network?
    Last edited by JustMe'D; 09-05-2014 at 08:53 AM.
    09-04-2014 02:36 PM
  5. pwrof3's Avatar
    Took the iPad and phone over to my parent's house.
    Everything works fine. Games, apps, Safari, etc. all seem to work flawlessly on their WiFi.

    I'm starting to think it is a problem with my router. However, this does not explain why only my iOS devices are not working properly. Why does the laptop, PC and game console work, but not iPad and iPhone?

    I have a Belkin N150 Router. Anyone know how to go in and adjust firewall settings? Not sure what I need to do to troubleshoot.
    09-04-2014 09:51 PM
  6. Just_Me_D's Avatar
    09-04-2014 10:32 PM
  7. AgentHeracles's Avatar
    What is the router's security setting? I ask because you don't mention the name of the gaming console. I know the Wii U needs a different setting than what I have. Also can you try if possible to use an Ethernet cable to hook up the console and/or pc's. Can you try to have only the iPad/iPhone connect and see if they work. Also: are they up to date with firmware? I ask this because I want to exhaust all possibilities.
    09-05-2014 08:51 AM
  8. pwrof3's Avatar
    Security on the router is wpaII.

    The console is an Xbox 360. It is hooked up directly to router and not through wi-fi at this time, and it still works fine.

    I went into my routers settings and changed the channel on it as instructed by Belkin, but it still has not solved the problem.

    I am curious as to why my router is only affecting iOS devices. As I said previously, my iOS devices work fine on anyone else's Wi-Fi.

    All devices are up to date on firmware, including the router (whose last update was in 2012).
    09-05-2014 08:21 PM
  9. Just_Me_D's Avatar
    Security on the router is wpaII.

    The console is an Xbox 360. It is hooked up directly to router and not through wi-fi at this time, and it still works fine.

    I went into my routers settings and changed the channel on it as instructed by Belkin, but it still has not solved the problem.

    I am curious as to why my router is only affecting iOS devices. As I said previously, my iOS devices work fine on anyone else's Wi-Fi.

    All devices are up to date on firmware, including the router (whose last update was in 2012).
    What is the protocol set on via the router? b/g/n, b/g, a/b/g/n, n-Only or what? Use b/g and see if the iOS devices connect to it.
    09-05-2014 08:37 PM
  10. pwrof3's Avatar
    What is the protocol set on via the router? b/g/n, b/g, a/b/g/n, n-Only or what? Use b/g and see if the iOS devices connect to it.
    It is currently on a/b/g/n. I will try setting to just b/g and see what happens.
    Just_Me_D likes this.
    09-05-2014 09:54 PM
  11. pwrof3's Avatar
    I think I'm going to end up buying a new router. Now my Xbox keeps kicking off.
    It is really strange that my PCs are fine, but my iOS devices, and now Xbox, are affected.

    Any recommendations on routers?
    09-10-2014 12:40 PM

Similar Threads

  1. Replies: 3
    Last Post: 09-04-2014, 03:22 PM
  2. Expedia iOS app updated with full iPad support
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-04-2014, 11:30 AM
  3. Final Infinity Blade III update now live, goes on half off sale
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-04-2014, 10:51 AM
  4. World War 1 puzzler Valiant Hearts now available on iPhone and iPad
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-04-2014, 10:12 AM
  5. IOS emulator app problem
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 09-04-2014, 10:06 AM
LINK TO POST COPIED TO CLIPBOARD