09-04-2014 10:27 AM
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  1. iMore Question's Avatar
    iMore Question
    The WiFi connection has been going off on my Ipad air for a while. This time I tried to reset the ipad and the screen went black with only a white apple and a white line below that. It won't do anything now. The screen seems locked on this apple.
    09-04-2014 09:16 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    First, try simultaneously pressing and holding both the power and home buttons until the device restarts and you see the Apple logo. Hopefully, it'll boot to the home screens. If it displays an iTunes logo and and a USB cord, you will have to connect the device to iTunes to restore it. For future reference, just go to Settings - General - Reset and then select "Reset Network Settings" for Wi-Fi connection issues.
    09-04-2014 09:19 AM
  3. Just_Me_D's Avatar
    Just_Me_D
    Also, since you said that a white line was underneath the Apple logo, wait until it is finished, if the line is slowly moving across the screen. It could very well be resetting the iPad.
    09-04-2014 09:21 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    I don't have an iPad, but the only time I ever see the white line on an iPhone is during an iOS update.


    Sent from my ancient but trustworthy iPhone 5
    09-04-2014 10:27 AM
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