1. iMore Question's Avatar
    My lock button isn't working, the home button is also not working. I cant get to the home screen to do anything. I tried to hold down the lock button so the phone will turn off so I can restart it but no matter how long I hold it for it just wont turn off. Please help.
    07-24-2014 11:14 PM
  2. taz323's Avatar
    HI, hold your power button and home button at same time till you see Apple logo.
    07-24-2014 11:23 PM
  3. rdiddy_25's Avatar
    Since both buttons don't work, let the battery drain and it will reset once it turns off. May want to make a Genius Bar appointment for a repair if u are still under warranty.
    07-24-2014 11:29 PM
  4. pr1nce's Avatar
    Try plugging your device in and hold the power button and home button together until you see the Apple logo. I suggest making a Genius Bar appointment.
    07-24-2014 11:37 PM
  5. xStagGx's Avatar
    You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


    Sent from iPhone 5 using Tapatalk.
    07-25-2014 04:06 AM
  6. rdiddy_25's Avatar
    You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


    Sent from iPhone 5 using Tapatalk.

    Sounds so simple, why didn't I think of that
    kataran likes this.
    07-25-2014 09:22 PM
  7. shelaaussie's Avatar
    First time on this site and this one sentence worked quickly and effectively immediately! I have had the phone for a week and remembering all that I was shown in a few hours still has not sunken in so thanks for the CORRECT info. and I will remember from now on to "hold down both buttons at the same time"! You saved my day!
    kataran likes this.
    10-16-2014 01:02 PM
  8. kataran's Avatar
    First time on this site and this one sentence worked quickly and effectively immediately! I have had the phone for a week and remembering all that I was shown in a few hours still has not sunken in so thanks for the CORRECT info. and I will remember from now on to "hold down both buttons at the same time"! You saved my day!
    Welcome to iMore shela

    Our members are always glad to help and the procedure you performed is called a Hard Reset

    Glad your back up and running

    Enjoy and Post Often 😀
    HAWK likes this.
    10-16-2014 02:45 PM
  9. Hillary Taylor's Avatar
    I don't know how it happened...bt I can't get into my phone now. it is frozen and won't let me do anything. how do I fix this? I will take it into bell asap but until then if I can resolve it that would be great!

    appreciate any help!

    Thanks !
    10-13-2015 10:07 PM
  10. beastlygods's Avatar
    my phone has frozen on the lock screen and my turn off button doesnt work plz help!!!!!!!!!!!
    10-20-2015 04:25 PM
  11. raianna Morgan's Avatar
    did u get help?
    11-05-2015 12:48 PM
  12. TwitchyPuppy's Avatar
    11-05-2015 01:56 PM
  13. CosmicDucks's Avatar
    This happened to me just a few days ago whilst I was updating apps, If you hold down the home and lock button together for a moment then just let your phone sit there for a few minutes, it should go to a black loading screen then will just go to your lock screen ready for password/touch ID
    02-05-2017 12:40 AM

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