Originally Posted by
JustMe'D 1. What kind of computer do you have and what operating system is it running?
2. Do you have a different charging cable to use just in case the one you are currently using is defective, especially if iTunes isn't detecting the device.
Yeah, she tried step 2, step 1 was going to be my next question lol
Also Evelyn, when connecting the iPhone to your computer, check the iPhone screen, sometimes when connecting a device to a new computer it will show an onscreen message asking you to "trust" the computer you just connected the device to, after "trusting" then it'll show on iTunes.