1. iMore Question's Avatar
    My wife has a had an Iphone 5s that she has been using for about a year now that we bought off ebay. She is now having issues with it and we want to reset it to the factory settings and wipe it clean, we found out there is a password on it. How can we wipe it clean and then use ITunes to restore her phone with the information she currently has on it?
    06-21-2014 11:30 AM
  2. Septembersrain's Avatar
    Do not wipe it if you don't know the password. You'll lose the ability to use it at all! Can you find the previous owner and see if they remember the password?


    Sent from another beautiful blue using Tapatalk Pro.
    06-21-2014 11:34 AM
  3. spideysence's Avatar
    We have tried that, and no one responds. we know what her icloud and iTunes info is, we just do not know what the password is for the phone reset password is.
    06-21-2014 11:45 AM
  4. Septembersrain's Avatar
    We have tried that, and no one responds. we know what her icloud and iTunes info is, we just do not know what the password is for the phone reset password is.
    Honestly, without that password, you really can't do much. I'd really recommend not doing a full reset in this predicament.


    Sent from another beautiful blue using Tapatalk Pro.
    06-21-2014 11:46 AM
  5. spideysence's Avatar
    it wont reset without a password though.....
    06-21-2014 11:48 AM
  6. Ledsteplin's Avatar
    What issues is the 5s having? Maybe the issues can be resolved and you won't need to restore.


    Sent from from my iPhone 5
    06-21-2014 01:06 PM
  7. spideysence's Avatar
    it freezes, doesn't receive phone calls all the time, glitches, and randomly restarting. I was hoping starting from scratch might fix all these issues.
    06-21-2014 01:53 PM
  8. HankAZ's Avatar
    I’m curious as to how you’ve been using it all along if the issue is the iCloud activation ID/password combo.
    06-21-2014 01:57 PM
  9. anon4757448's Avatar
    My wife has a had an Iphone 5s that she has been using for about a year now that we bought off ebay. She is now having issues with it and we want to reset it to the factory settings and wipe it clean, we found out there is a password on it. How can we wipe it clean and then use ITunes to restore her phone with the information she currently has on it?
    To answer your question...it can't be done without a password.

    My question for you...how are you just now learning of a password on a phone that has been used for a year?

    Also, the 5s hasn't been out a year yet. This doesn't make sense.


    Sent from my iPhone 5S using iMore Forums
    nikkisharif likes this.
    06-21-2014 10:26 PM
  10. Not Quite Right's Avatar
    I’m curious as to how you’ve been using it all along if the issue is the iCloud activation ID/password combo.
    Thank you for saving me some typing ...
    Les74 and nikkisharif like this.
    06-22-2014 02:04 AM
  11. Highrisedrifter's Avatar
    I have to say that the whole original post sounds somewhat fishy to me...

    I find it hard to believe that someone could use an iPhone for almost a year and not know there is a password on it.
    06-22-2014 01:11 PM
  12. mrluky60's Avatar
    if you put in the wrong password ten times it will automaticaly reset the phone, [redacted]
    Last edited by JustMe'D; 06-22-2014 at 06:13 PM. Reason: removed insulting name
    06-22-2014 05:41 PM
  13. Jaguarr40's Avatar
    if you put in the wrong password ten times it will automaticaly reset the phone, [redacted]
    Everything was cool except that you could have left the last word out which really wasn't needed.
    Last edited by JustMe'D; 06-22-2014 at 06:13 PM. Reason: removed insulting name
    nikkisharif likes this.
    06-22-2014 06:02 PM
  14. Jaguarr40's Avatar
    It is quite unreal and strange that you could have an iPhone all this time, Something goes wrong, You want to reset it which you are I am sure referring to asking about resetting the entire phone to do a clean install it asks you if sure enter the password? Correct? No matter where you got it I am sure you have to have known about a password. If this is legit, Even though you bought it on ebay, You have the buyers name through ebay and most likely Paypal, Try for the heck of it to contact the seller and you might get lucky.
    06-22-2014 06:07 PM
  15. HankAZ's Avatar
    if you put in the wrong password ten times it will automaticaly reset the phone, [redacted]
    First of all, whats with the name calling?

    Secondly, wiping the phone for multiple incorrect password attempts is a configurable option in Settings. It is NOT automatic.
    Last edited by JustMe'D; 06-22-2014 at 06:13 PM. Reason: removed insulting name
    nikkisharif and anon4757448 like this.
    06-22-2014 06:13 PM
  16. Just_Me_D's Avatar
    Friendly reminder folks.........
    [INFO]
    P.U.P.P.A.H
    (Be Polite, Understanding, Patient, Professional, Attentive and Helpful)

    • Be polite. We ask that you keep your language clean and polite.
    • Be understanding and patient. You may be a power user or developer, but the person you’re talking to on the other end may be a complete newbie. Be patient, and provide all details possible if you’re posting about a problem (descriptive thread title always helps).
    • Be a pro. Don’t get into arguments over dumb things. If someone responds in a poor or rude fashion, ignore it. If you notice a pattern of rude or poor behavior from a particular member, report them to our moderators. If you don’t have anything nice to say, don’t say anything at all. In a nutshell, ‘think before you post’.
    • Be attentive and helpful. Answer questions in a timely manner when you can, and provide thoughts and suggestions that might lead to the solution of a members’ problem.

    [/INFO]
    if you put in the wrong password ten times it will automaticaly reset the phone, [redacted]
    nikkisharif likes this.
    06-22-2014 06:17 PM

Similar Threads

  1. Replies: 13
    Last Post: 07-02-2014, 07:26 PM
  2. "Waiting for iPad/iPhone" - iTunes
    By Highrisedrifter in forum Ask a Question
    Replies: 11
    Last Post: 06-21-2014, 07:37 PM
  3. I love iphone ..
    By iMore Question in forum Ask a Question
    Replies: 7
    Last Post: 06-21-2014, 02:03 PM
  4. Deal of the Day: Seidio Spring Clip Holster for iPhone 5C
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 06-21-2014, 07:30 AM
  5. How do I shut down my iPhone 5S?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 06-21-2014, 03:14 AM
LINK TO POST COPIED TO CLIPBOARD