1. xMatter's Avatar
    Working on a co-worker's iPhone 5 16GB, he is trying to update the OS, but says there is not enough space. I have went into the Usage section and totaled up everything and it comes out to around 4GB. That includes EVERYTHING listed within the Usage section. But it says there is only 217 MB of 13 GB available and the update won't proceed. Where should I look to see what is eating the other 8 GB?

    iCloud backup is turned on, but his only backup is 114 MB. No SMS messages clogging it up and only a handful of apps.
    06-19-2014 12:38 PM
  2. iOS Gravity's Avatar
    Just use iTunes to update.
    06-19-2014 03:33 PM
  3. xMatter's Avatar
    True, but do you have any idea what would be taking up that much space?


    Sent from my iPhone using iMore Forums
    06-19-2014 05:52 PM
  4. Massie's Avatar
    Look in the Videos appif your coworker rents or buys from iTunes you might find some downloaded videos there. (Just had this exact issue on a co-worker's iPad.)
    06-19-2014 07:11 PM
  5. xMatter's Avatar
    Good idea, but no video, podcasts, music, etc


    Sent from my iPhone using iMore Forums
    06-19-2014 07:14 PM
  6. acerace113's Avatar
    The only thing I can think of is voicemails or voice memos.


    Sent from my 5th gen iPod touch (beta testing) or iPhone 5S using Tapatalk
    06-19-2014 07:33 PM
  7. Ledsteplin's Avatar
    Be sure all iMessages are deleted. Safari history, cookies and data should be deleted. Email, especially ones with photos and videos. Music. Apps that build up a lot of cache, like Facebook. Photos, videos and gifs on the camera roll. It's there somewhere. Some of it could be what's known as "Other". You can see that if connected to a computer. The only way to delete "other" is to do a factory restore.


    Sent from from my iPhone 5
    06-19-2014 07:58 PM
  8. iOS Gravity's Avatar
    There might be a few apps, but they could be taking up a lot of space. Check the usage settings.
    06-19-2014 11:07 PM
  9. xMatter's Avatar
    Well, only a factory restore cleared the 12 GB of unnecessarily used storage.


    Sent from my iPhone using iMore Forums
    06-29-2014 08:40 AM

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