1. iMore Question's Avatar
    iTunes continually refuses to recognise my id and password details even when I have changed them as recommended any help
    06-09-2014 04:43 PM
  2. Ariel Babalao's Avatar
    iTunes continually refuses to recognise my id and password details even when I have changed them as recommended any help
    What does it say? "Unknown user name or email address" or "incorrect password"?


    Sent from my iPad using Tapatalk HD
    06-09-2014 04:53 PM
  3. Just_Me_D's Avatar
    iTunes continually refuses to recognise my id and password details even when I have changed them as recommended any help
    If the device you're using has the iCloud activation lock enabled, make sure you enter your iCloud credentials, if different than the one you use for iTunes and the App Store.
    06-09-2014 07:01 PM
  4. Jaguarr40's Avatar
    The answer you were just given is solid and normally when you receive those responses you are putting in the wrong info so that is why I said the answer you were given to put in the proper credentials are important if they are not the same so check out if they are and put in the proper ones.
    06-09-2014 07:06 PM
  5. shahnaz Ashfaq's Avatar
    In my old iphone 4,I deleted my account after that my ipad does not recognize my id and password
    05-31-2016 03:00 AM
  6. RachaelLefker's Avatar
    When I try to log in, I don't get any error message. It won't let me log in again. Itunes just goes nuts. Keeps flickering and I can't click on anything. All I can do is open Task Manager and shut it off. I tried uninstalling and re-installing it, no luck. Still does the same thing. My password is correct and works on my iPhone. I just can't use iTunes on my computer after the update.
    01-18-2018 12:01 PM
  7. krishnansasikumar's Avatar
    I too get this issue at times. The way out for me is, open iTunes first and then connect the phone. That way it only asks once. Its a weird bug. I’ve also uninstalled and reinstalled, closed it with task manager, but the only way it works well is as I mentioned above
    01-18-2018 12:04 PM

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