1. magelo's Avatar
    I use a horse racing app and when given a password to use temporarily on the site until I amend it to my own preference it works initially but then once I log out and go back into the site it doesn't recognise the password.
    So when I go into safari I make sure passwords are saved "auto fill"
    I then clear cookies
    I then go into safAri and use the website from there, so again when I put in my new password it works fine initially but then if I log out of the app or close the page through Safari and open it later on it doesn't recognise the password or username.
    Any suggestions?? Pulling my hair out. Am I missing something?
    I have an iPhone 5
    Thanks
    05-27-2014 12:24 PM
  2. Jaguarr40's Avatar
    Why are you clearing cookies and cache even though you have auto fill on? Done clear them and see what happens.
    also when you close the safari page instead why not bookmark it and don't close the page, Just Safari and see what that does.
    05-27-2014 12:42 PM
  3. AgentHeracles's Avatar
    You should be able to cut and paste the new password and have it update in the keychain.
    05-27-2014 12:45 PM
  4. Ledsteplin's Avatar
    You said you have the app. Do you use it? Can you log in on the app? Sometimes I have log in problems in Safari. I use the Puffin Browser and they work. So you might try a different browser.


    Sent from from my iPhone 5
    05-27-2014 12:55 PM
  5. magelo's Avatar
    It's called ladbrokes. They said on their live chat that I will have to log
    In via a laptop/PC to set my password and then use the app as there are issues. I have used the app with a temp password they have sent me and then that works but once I leave the app it won't recognise the password. All v odd!!
    05-27-2014 01:14 PM
  6. Jaguarr40's Avatar
    Not odd at all now that you explained some vital info you left out of your intial post, So there is a problem or bug problem with the app that needs to be fixed, You just stated that from your live chat so when they fix it you will be good to go.
    Last edited by Jaguarr40; 05-27-2014 at 02:20 PM.
    05-27-2014 02:06 PM
  7. magelo's Avatar
    Thanks all. Would it be normal to have to use the full website to set up initial username/password and then use the app after??
    05-27-2014 03:09 PM
  8. Just_Me_D's Avatar
    I use a horse racing app and when given a password to use temporarily on the site until I amend it to my own preference it works initially but then once I log out and go back into the site it doesn't recognise the password.
    So when I go into safari I make sure passwords are saved "auto fill"
    I then clear cookies
    I then go into safAri and use the website from there, so again when I put in my new password it works fine initially but then if I log out of the app or close the page through Safari and open it later on it doesn't recognise the password or username.
    Any suggestions?? Pulling my hair out. Am I missing something?
    I have an iPhone 5
    Thanks
    I'm confused about the app's relationship to the website and its password. Is there an option in the app to "remember the password"? Does the password stick when you do not clear the cookies?
    05-27-2014 04:42 PM
  9. Jaguarr40's Avatar
    It's called ladbrokes. They said on their live chat that I will have to log
    In via a laptop/PC to set my password and then use the app as there are issues. I have used the app with a temp password they have sent me and then that works but once I leave the app it won't recognise the password.
    All v odd!!
    I believe this is the key to everything that the OP as I mentioned left out of the first post.
    05-27-2014 05:10 PM
  10. magelo's Avatar
    So bascially simply the password doesn't seem to want to stick. It does going through safari a opposed to the app but if I log out of the webpage I then put in the password and it's not recognising it. It seems to accept it sometimes but other times it won't. I think as someone mentioned the live chat on ladbrokes said it was best to enter my password via the PC or laptop (which i don't have) and then login via the app or safari after that. Anyone any other suggestions?
    05-27-2014 05:15 PM
  11. Jaguarr40's Avatar
    So bascially simply the password doesn't seem to want to stick. It does going through safari a opposed to the app but if I log out of the webpage I then put in the password and it's not recognising it. It seems to accept it sometimes but other times it won't. I think as someone mentioned the live chat on ladbrokes said it was best to enter my password via the PC or laptop (which i don't have) and then login via the app or safari after that. Anyone any other suggestions?
    You mentioned in this live chat so did they actually mention to you that there is a problem with thew app that they are working on and gave you this alternative in the meantime? This might sum everything up to let us know what is really going on according to their chat with you.
    05-27-2014 05:50 PM
  12. magelo's Avatar
    Cheers mate. I just double checked there. And they are def saying to put username/password into the full site on a laptop/PC and then it "should" work on the app!! I just hope it does, seems unusual. Every heard of that scenario?
    05-27-2014 06:00 PM
  13. Jaguarr40's Avatar
    Cheers mate. I just double checked there. And they are def saying to put username/password into the full site on a laptop/PC and then it "should" work on the app!! I just hope it does, seems unusual. Every heard of that scenario?
    I can 't say that i have and am not being very helpful other than if they are actually telling you there is an issue on their end and giving you a work around until they release a new app with bug fixes. If that is what you are getting out of it that is all you can do. Good luck and I hope they fix it for you and everyone else fast.
    05-27-2014 06:53 PM
  14. magelo's Avatar
    I went in via laptop and worked fine and saved new password there and went into app and it accepted it. I go back in later and doesn't recognise it at all!!
    05-28-2014 02:14 AM
  15. magelo's Avatar
    Hi so the app is working as per the live chat. I logged on via the laptop and used the temp lassoed and then changed to a more preferred password. I then uploaded the ladbrokes app and logge do and horay it worked!! Then I closed the app and it didn't recognise the password. It's baffled the people in ladbrokes. Is it to do with my personal settings? What should my settings on the iPhone look like under ios7? Thanks
    05-28-2014 05:25 PM

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