1. iMore Question's Avatar
    My friend cannot reset apple ID on previously owned4S phone. I've said go to settings but she can't see settings on screen which is effectively blank. She keeps emailing me saying that it requires previous email ID and passcode. Does it? how can she get to settings and create new apple ID/ Thanks
    04-25-2014 04:29 PM
  2. rdiddy_25's Avatar
    There is no bypassing the security feature if she doesn't remember her own email/password.
    04-25-2014 04:40 PM
  3. Jaguarr40's Avatar
    Let her go here to start and this might help. No guarantee.

    Apple - Support - Search
    04-25-2014 04:45 PM
  4. SeanHRCC's Avatar
    My guess is she probably bought this device used from someone who did not properly reset the "Find my iPhone" function. Unfortunately, the ONLY option she really has is to contact the previous owner and ask them to reset it for her so that the phone can be assigned to her Apple ID. Without the previous owner's assistance, she is sh*t out of luck.
    rdiddy_25 likes this.
    04-25-2014 05:12 PM

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