1. iMore Question's Avatar
    my iPhone tuned off and not turn on now .
    i never jailbreak my iPhone , and it has IOS 7.0.6
    when i played rebooted several in different times , but in last time it not turned on . when i press power button it show apple logo and turn off fast , i try to hold home button+power button
    but doing same act ,, and i connect to my PC and iTunes never read my device and not connected it !!

    whats my iPhone problem and how i can solve that problem . help me please .
    thanks .
    04-22-2014 01:41 PM
  2. Jaguarr40's Avatar
    Please place your phone in DFU mode and restore it through iTunes and this should get you back up and running.

    http://forums.imore.com/guides-how-a...e-restore.html
    04-22-2014 01:50 PM
  3. Ranjdar Noori's Avatar
    i turned off my iphone and connected to my pc but it turn on and reboot loop , not turn off when it connect with usb !! i tried to turn off it but i cannot do that ...????
    04-22-2014 03:34 PM
  4. Jaguarr40's Avatar
    Again if you follow the instructions in put it in DFU mode you will be able to restore it as indicated thru iTunes. You don't want it off otherwise you cannot put it in DFU Mode.
    04-22-2014 04:01 PM
  5. Ranjdar Noori's Avatar
    ok ,, but my ios need to update with restore , how i can to skip update? because my net very slow and cannot download .. help me plz

    iPhone 5c boot problem-capture.png
    04-22-2014 05:02 PM
  6. Jaguarr40's Avatar
    Yes hit the button to restore and update and it will putt he latest update available for your your phone on it and just let it go. Don't worry about it and then you can reset up your phone the way you want.
    04-22-2014 06:36 PM
  7. Ranjdar Noori's Avatar
    yes sir , I know that but my internet connection very slow and fail to update my iPhone !! can i to skip update and restore backup only ?
    04-23-2014 01:18 PM
  8. agarwal.apar's Avatar
    No, don't skip the update.


    Sent from my Darth Vader black iPhone 5 using iMore Forums
    04-23-2014 02:31 PM
  9. Ranjdar Noori's Avatar
    i have this problem during restoring iphone ???? Name:  Capture.PNG
Views: 4536
Size:  19.6 KB
    04-24-2014 02:01 AM
  10. Just_Me_D's Avatar
    i have this problem during restoring iphone ???? Name:  Capture.PNG
Views: 4536
Size:  19.6 KB
    Follow the instructions via the following link:

    iOS: Restore errors 4005, 4013, and 4014
    04-24-2014 09:04 AM
  11. DroidArmy's Avatar
    i have this problem during restoring iphone ???? Name:  Capture.PNG
Views: 4536
Size:  19.6 KB
    It seems that your iPhone is either disconnecting during the restore process or not responding properly. Can you try a few things? Make sure you have the latest version of iTunes. If not, please update. Make sure all of the proper drivers are installed (iTunes should've already done this but they might be missing). Was your phone acting out of the ordinary before this? Like random freezes or restarts? It could be a hardware issue as well but I doubt it. I'm not really sure why it would do this randomly.


    Sent from my iPhone 5s using Tapatalk
    04-24-2014 04:19 PM
  12. Ranjdar Noori's Avatar
    @DroidArmy : i update itunes to last update and i downloaded ios 7.1.1 and i try till extracting to iphone and restarted my iphone by itunes and write "waiting to iphone" then my iphone reboot loop , not read by itunes and pc , i can redo but it have same problem ? i dont know thats by hard ware or my soft ware ??????
    04-25-2014 05:03 PM
  13. Just_Me_D's Avatar
    @DroidArmy : i update itunes to last update and i downloaded ios 7.1.1 and i try till extracting to iphone and restarted my iphone by itunes and write "waiting to iphone" then my iphone reboot loop , not read by itunes and pc , i can redo but it have same problem ? i dont know thats by hard ware or my soft ware ??????
    You mentioned earlier that you have a slow internet connection. Can you access a more stable internet connection? If so, locate the .ipsw file on your computer and send it to the trash bin. After that, turn off your iPhone. Make sure your computer is connected to a stable internet connection with decent download speeds and then initiate the computer's iTunes app. Put your iPhone in DFU mode and connect it to your computer. When iTunes recognizes your device in recovery, select to restore and update it. When the process is complete, set up your device as new and NOT from a backup.
    04-25-2014 05:22 PM
  14. acerace113's Avatar
    You mentioned earlier that you have a slow internet connection. Can you access a more stable internet connection? If so, locate the .ipsw file on your computer and send it to the trash bin. After that, turn off your iPhone. Make sure your computer is connected to a stable internet connection with decent download speeds and then initiate the computer's iTunes app. Put your iPhone in DFU mode and connect it to your computer. When iTunes recognizes your device in recovery, select to restore and update it. When the process is complete, set up your device as new and NOT from a backup.
    His internet connection might not be stable enough to connect to apple's servers so the firmware can be signed.


    Sent from my iPhone 5S or Jailbroken 5th gen iPod Touch using Tapatalk
    04-25-2014 05:55 PM
  15. Just_Me_D's Avatar
    04-25-2014 05:57 PM
  16. DroidArmy's Avatar
    No, it seems like iTunes is authorizing the restore. The problem is his phone actually accepting the restore. Could his flash memory be shot on the phone? I know it seems unlikely but it could cause an issue like this possibly. It says waiting for iPhone and then restarts it for the process. Could iTunes be trying to write to the phone but encounters errors with getting it to respond properly? Ranjdar, is it at all possible that you could swing the phone by an Apple Store to have a genius diagnose the issue? They should be able to help you out pretty quick


    Sent from my iPhone 5s using Tapatalk
    04-25-2014 09:08 PM
  17. Ranjdar Noori's Avatar
    i think my problem not about iTunes , USB cable or windows update , because i do all steps succeeded till "extracting software" well done and write "preparing iPhone to restore" then i hear a sound of my PC is "Disconnected" and reboot iPhone, then reboot loop age-long .. i don't know more about iboot or hardware problems ?? how to re-flashing the iPhone boot or re-write that part data in new ?????
    04-26-2014 04:17 PM
  18. DroidArmy's Avatar
    Are you doing the restore in DFU mode? If you are then you probably have a hardware issue. It should be able to restore in DFU mode. Can you bring it to an Apple store? You also have the option of mailing it to Apple for free so they can fix it for you


    Sent from my iPhone 5s using Tapatalk
    04-26-2014 04:30 PM
  19. Ranjdar Noori's Avatar
    Please Read a part of my problem report from iTunes :
    -------------------------------------------------------------------------------------
    2014-04-24 08:28:33.843 [5844:9f0]: restore library built Feb 12 2014 at 16:27:17
    2014-04-24 08:28:33.843 [5844:9f0]: iTunes: iTunes 11.1.5.5
    2014-04-24 08:28:33.843 [5844:9f0]: iTunes: Software payload version: 11D201 (option key)
    2014-04-24 08:28:33.844 [5844:9f0]: iTunes: Using MobileRestore state machine
    [05:29:36.0732] Changing state from 'Idle' to 'Restoring'
    [05:29:36.0793] device software does not support nonce generation
    [05:29:36.0814] requested restore behavior: Erase
    [05:29:36.0815] requested variant: Erase
    .
    .
    .
    .
    end of report :
    .
    .
    .
    [05:29:46.0078] <DFU Device 05E8A808>: operation 0 progress 99
    [05:29:46.0079] WinDFU::UploadData: EOF, cbRead: 1116
    [05:29:46.0081] <DFU Device 05E8A808>: operation 0 progress 100
    [05:29:46.0082] WinDFU::UploadData: ZLP
    [05:29:46.0082] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    [05:29:46.0083] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    [05:29:46.0084] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    [05:29:46.0085] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    [05:29:49.0082] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    [05:29:49.0083] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    [05:29:49.0084] WinDFU::ResetDevice: resetting...
    [05:29:49.0099] WinDFU::FinalizeDfuUpdate: success
    [05:29:49.0100] <DFU Device 05E8A808>: DFU succeeded
    [05:29:49.0101] Finished DFU Restore Phase: Successful
    [05:29:49.0144] DFU mode device disconnected
    [05:29:49.0145] Device removed when in state Restoring, moving device to transition state
    [05:29:49.0146] Changing state from 'Restoring' to 'Transitioning'
    [05:29:49.0147] Creating timer to monitor transition
    [05:32:07.0199] DFU mode device connected
    [05:32:07.0200] Transitioning device returned, continuing restore.
    [05:32:07.0201] Canceling timer
    [05:32:07.0202] Changing state from 'Transitioning' to 'Restoring'
    [05:32:07.0204] State Machine Dump, status:ERROR - [stateFU remaining-cycles:0] -> [state:Recovery remaining-cycles:1 (current state)] -> [state:RestoreOS remaining-cycles:1]
    [05:32:07.0206] Unexpected device state 'DFU' expected 'Recovery'
    [05:32:07.0207] Restore completed, status:4014
    [05:32:07.0207] Failure Description:
    [05:32:07.0207] Depth:0 Error:Unexpected device state 'DFU' expected 'Recovery'
    ---------------------------------------------------------------------------------------------------------------------------------------
    04-27-2014 01:53 PM
  20. DroidArmy's Avatar
    Please Read a part of my problem report from iTunes :
    -------------------------------------------------------------------------------------
    2014-04-24 08:28:33.843 [5844:9f0]: restore library built Feb 12 2014 at 16:27:17
    2014-04-24 08:28:33.843 [5844:9f0]: iTunes: iTunes 11.1.5.5
    2014-04-24 08:28:33.843 [5844:9f0]: iTunes: Software payload version: 11D201 (option key)
    2014-04-24 08:28:33.844 [5844:9f0]: iTunes: Using MobileRestore state machine
    [05:29:36.0732] Changing state from 'Idle' to 'Restoring'
    [05:29:36.0793] device software does not support nonce generation
    [05:29:36.0814] requested restore behavior: Erase
    [05:29:36.0815] requested variant: Erase
    .
    .
    .
    .
    end of report :
    .
    .
    .
    [05:29:46.0078] <DFU Device 05E8A808>: operation 0 progress 99
    [05:29:46.0079] WinDFU::UploadData: EOF, cbRead: 1116
    [05:29:46.0081] <DFU Device 05E8A808>: operation 0 progress 100
    [05:29:46.0082] WinDFU::UploadData: ZLP
    [05:29:46.0082] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    [05:29:46.0083] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    [05:29:46.0084] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    [05:29:46.0085] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    [05:29:49.0082] WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    [05:29:49.0083] WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    [05:29:49.0084] WinDFU::ResetDevice: resetting...
    [05:29:49.0099] WinDFU::FinalizeDfuUpdate: success
    [05:29:49.0100] <DFU Device 05E8A808>: DFU succeeded
    [05:29:49.0101] Finished DFU Restore Phase: Successful
    [05:29:49.0144] DFU mode device disconnected
    [05:29:49.0145] Device removed when in state Restoring, moving device to transition state
    [05:29:49.0146] Changing state from 'Restoring' to 'Transitioning'
    [05:29:49.0147] Creating timer to monitor transition
    [05:32:07.0199] DFU mode device connected
    [05:32:07.0200] Transitioning device returned, continuing restore.
    [05:32:07.0201] Canceling timer
    [05:32:07.0202] Changing state from 'Transitioning' to 'Restoring'
    [05:32:07.0204] State Machine Dump, status:ERROR - [stateFU remaining-cycles:0] -> [state:Recovery remaining-cycles:1 (current state)] -> [state:RestoreOS remaining-cycles:1]
    [05:32:07.0206] Unexpected device state 'DFU' expected 'Recovery'
    [05:32:07.0207] Restore completed, status:4014
    [05:32:07.0207] Failure Description:
    [05:32:07.0207] Depth:0 Error:Unexpected device state 'DFU' expected 'Recovery'
    ---------------------------------------------------------------------------------------------------------------------------------------
    Ah, this explains the issue! It seems your phone is stuck in DFU mode when it expects restore mode. The question is why your phone is stuck in that mode during the restore. Can you try this? Attempt the restore with the phone in recovery mode instead of DFU mode. Here's a guide: http://m.imore.com/iphone-101-put-iphone-recovery-mode

    Just do the steps from when the phone is off. Good luck! If it doesn't work we can try a few other things


    Sent from my iPhone 5s using Tapatalk
    04-27-2014 01:59 PM
  21. Ranjdar Noori's Avatar
    @ DroidArmy : i tried to do that some times , but i unsuccessful of that steps , because when i connected iphone to USB turn on and reboot too . i try to turn off and hold home button and connected to USB but iPhone not show that image of "cable to iTunes logo " only doing reboot and show apple logo then colourless logo and rebbot too .
    04-27-2014 04:25 PM
  22. DroidArmy's Avatar
    @ DroidArmy : i tried to do that some times , but i unsuccessful of that steps , because when i connected iphone to USB turn on and reboot too . i try to turn off and hold home button and connected to USB but iPhone not show that image of "cable to iTunes logo " only doing reboot and show apple logo then colourless logo and rebbot too .
    Something is seriously wrong with the phone then. At this point you need to send it to Apple for repair. It'll be no charge to you because your phone is under warranty. That's basically your only option now. You can request a warranty repair on Apple's website


    Sent from my iPhone 5s using Tapatalk
    04-27-2014 04:29 PM

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