1. Lee_i_More's Avatar
    Thanks Sherry. This was a second hand phone that didn't come with a cable. I've bought two different cables, one of which used to work OK.
    08-05-2017 04:23 PM
  2. Sherry_B's Avatar
    Lee,

    Since you've tried everything and nothing seems to be working, you can try one last thing before possibly purchasing a new cable directly from Apple. Uninstall and reinstall iTunes. It's possible that a Windows update did something wonky with some iTunes files and now it's interfering with your computers ability to see your phone.

    Before you do anything though, I very, very strongly recommend reading through all of these directions at least twice before beginning to uninstall iTunes. There's very specific steps you must follow to completely remove iTunes and all its bits before you can reinstall it again. I can give you one tip; the first time I did this I was worried about losing all of my settings in iTunes, so I took pictures of each page of settings before beginning my uninstall.

    https://support.apple.com/en-us/HT204275

    I'll keep my fingers crossed that this helps you!
    08-06-2017 02:13 PM
  3. Lee_i_More's Avatar
    SOLVED Thanks for that suggestion, Sherry. I was told via another avenue that Apple changed things a couple of updates ago so that only Apple cables will connect the phone to the PC. Generic cables will charge, but won't enable PC and phone to 'talk' to each other. It would have been nice if Apple had told people this, rather than having them waste time trying to figure out what was wrong. I ended up buying an Apple cable and PC and phone are now talking OK.
    Last edited by Lee_i_More; 08-11-2017 at 04:15 AM.
    Sherry_B and pkcable like this.
    08-11-2017 03:57 AM
  4. Chongshimray's Avatar
    I had similar problem. Initially, it started by asking me whether I trusted the computer whenever I connected my USB cable with phone to charge. Then a message starts popping up saying issue with USB port. I tried EVERYTHING possible. Then finally I went to programs to and repaired everything related to iTunes and apple. I turned of my computer and turned on and hurrah! it all worked normal! Charging, iTunes or data recognition all works fine.
    01-02-2018 11:39 AM
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