1. iMore Question's Avatar
    my itunes on my lap top will not recognize my iPhone 5c or my ipad. my old lap top does but the new one doesn't and I have already followed all the directions checking the drivers etc and evening clicking repair on apple and itune icons
    04-16-2014 10:54 PM
  2. Just_Me_D's Avatar
    Have you checked the USB/lightning cable that you're connecting the devices with? Is it possible that it is damaged? I would try a different lightning cable and see if your laptop will recognize your devices? By the way, did your laptop ever recognized them? If not, how old is it?
    04-17-2014 08:00 AM
  3. Jaguarr40's Avatar
    Not that this would be the cure all but have you ever tried to see if a desktop USB recognizes your phone to try and narrow down what it could be on the laptop? Hopefully you have iTunes on a desktop to try.
    Last edited by Jaguarr40; 04-17-2014 at 09:44 AM.
    04-17-2014 09:25 AM
  4. AgentHeracles's Avatar
    Are the versions the same on both laptops, and could the laptop recognize them before?
    04-17-2014 09:31 AM

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