1. iMore Question's Avatar
    Hi,

    I am having problems adding a hotmail account to my iphone 5 ios 7..

    I have tried using Exchange, Outlook.com & Other

    All results end up in saying, cannot verify account.

    Can you help?
    04-07-2014 06:51 AM
  2. kataran's Avatar
    Going to Settings>Mail,Contacts,Calendars then tap on Add Account and choose outlook.com and create your account

    Also check your settings on the mail sever make sure your mobile settings are correct


    iMore Ambassador -iPhone 5s
    04-07-2014 07:10 AM
  3. Jaguarr40's Avatar
    If you choose outlook all settings should be automatic, Make sure you are using the right email and password also. As answered above as well do check your settings also.
    04-07-2014 08:54 AM
  4. Just_Me_D's Avatar
    Hi,

    I am having problems adding a hotmail account to my iphone 5 ios 7..

    I have tried using Exchange, Outlook.com & Other

    All results end up in saying, cannot verify account.

    Can you help?
    If your Hotmail account has been converted over to outlook.com like the rest of us, enter your username@outlook.com instead of @hotmail.com. There should be a folder associated with the Outlook.com account named Hotmail that receives all email sent to your hotmail email address.
    04-07-2014 10:38 AM
  5. acerace113's Avatar
    If your Hotmail account has been converted over to outlook.com like the rest of us, enter your username@outlook.com instead of @hotmail.com. There should be a folder associated with the Outlook.com account named Hotmail that receives all email sent to your hotmail email address.
    Mine hasn't been converted...


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    04-07-2014 03:07 PM
  6. Jaguarr40's Avatar
    I would recheck because I am sure that all the hotmail accounts were converted a long time ago.
    04-07-2014 03:17 PM
  7. Elizabeth2's Avatar
    Hotmail address are redirected to open in outlook. Your address is still hotmail unless you have physically changed it which you do not have to do.


    Sent from my iPhone5 using iMore Forums
    rdubmu likes this.
    04-07-2014 03:47 PM
  8. acerace113's Avatar
    I would recheck because I am sure that all the hotmail accounts were converted a long time ago.
    Just checked and mine still ends with @hotmail.com and I haven't got any emails saying it's changing or anything... Maybe I'm one of the lucky ones


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    04-07-2014 03:53 PM
  9. Elizabeth2's Avatar
    Just checked and mine still ends with @hotmail.com and I haven't got any emails saying it's changing or anything... Maybe I'm one of the lucky ones


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    Microsoft had said you can keep you hotmail address forever. It's just re-routed thru outlook.


    Sent from my iPhone5 using iMore Forums
    04-07-2014 03:56 PM
  10. acerace113's Avatar
    Microsoft had said you can keep you hotmail address forever. It's just re-routed thru outlook.


    Sent from my iPhone5 using iMore Forums
    That's makes more sense, I remember switching to outlook cause it looked better.


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    04-07-2014 04:02 PM
  11. Elizabeth2's Avatar
    Sooo lol when you go to add an existing hotmail address you select the Outlook option but type your hotmail address hahahaha clear as mud ya think but it works.


    Sent from my iPhone5 using iMore Forums
    04-07-2014 04:20 PM
  12. Jaguarr40's Avatar
    Just convert it yourself by choosing your name @outlook and do it that way. You will not lose hotmail and once Outlook is setup you can go in an close hotmail down but everything will go over to Outlook.
    04-07-2014 04:57 PM
  13. Makeda J's Avatar
    Sooo lol when you go to add an existing hotmail address you select the Outlook option but type your hotmail address hahahaha clear as mud ya think but it works.


    Sent from my iPhone5 using iMore Forums
    I have tried everything I see listed here but it keeps saying "the username or password for imap-mail.outlook.com is incorrect" but yet i still log in just fine on the computer. Any suggestions?
    07-21-2014 01:27 PM
  14. rdubmu's Avatar
    make sure you are selecting outlook.com, then put in your hotmail credentials

    yourusername@hotmail.com as the email/username

    then your password.

    It should be automatic, if you are getting errors, you are making a mistake on your username and or password.
    07-21-2014 02:31 PM
  15. Makeda J's Avatar
    make sure you are selecting outlook.com, then put in your hotmail credentials

    yourusername@hotmail.com as the email/username

    then your password.

    It should be automatic, if you are getting errors, you are making a mistake on your username and or password.
    I hear what you're saying but it's not my error, I'm using the same exact email and password on a computer and it works just find. I would like to believe it's the phone itself. but I dont know.
    07-21-2014 02:52 PM
  16. rdubmu's Avatar
    Can not verify account is the error you are getting?

    Try changing your password to a temporary password by making your password very simple. Like "Imore123" with a capital I, don't use special characters.


    Sent from my iPhone using iMore Forums
    07-22-2014 05:18 AM
  17. rdubmu's Avatar
    See if this link will help

    http://answers.microsoft.com/en-us/o...c-6a1b8642a9bd


    Sent from my iPhone using iMore Forums
    07-22-2014 05:22 AM
  18. Amber Wrenn's Avatar
    Same issue here and took y'all's advice and used outlook with using my hotmail info and it finally WORKS!!!!! Thanks guys! Was very frustrating.
    07-25-2014 03:22 PM
  19. Ivette Rodriguez's Avatar
    go to:

    sign in to your Hotmail account

    go to the gear (upper right)
    -options

    under Managing your account
    -go to Account details

    new pop up window-Microsoft account

    under Security and password
    -create new app password

    On iPhone

    -add account
    -Outlook
    -Email (use your hotmail email address)
    -Password (use the app password)
    EPeterson83 and fanjelz like this.
    07-28-2014 01:13 AM
  20. rdubmu's Avatar
    Same issue here and took y'all's advice and used outlook with using my hotmail info and it finally WORKS!!!!! Thanks guys! Was very frustrating.
    Glad it worked.

    Basically hotmail, outlook and live are the same. Just different @domains

    Hotmail is the original, live came later and outlook.com is the rebrand.


    Sent from my iPhone using iMore Forums
    07-28-2014 01:37 AM
  21. stocko69's Avatar
    Still doesnt work for me. Im selecting outlook and using my full hotmail address and password, and it still says unable to verify details. I can login perfectly well on safari using those details but not on my ipad!!!
    08-25-2014 10:50 AM
  22. Just_Me_D's Avatar
    Still doesnt work for me. Im selecting outlook and using my full hotmail address and password, and it still says unable to verify details. I can login perfectly well on safari using those details but not on my ipad!!!
    Okay. Try it again and make sure that the passcode is correct. If it still fails, try the exchange setup.
    08-25-2014 10:55 AM
  23. jdcorbitt3's Avatar
    Try after entering your password, tap on another area, like email address, before hitting done.
    09-01-2014 05:45 AM
  24. Dawn Bock's Avatar
    I got it to verify but then a box comes up and says password is incorrect but it is. Why won't that go away?
    01-11-2015 05:58 PM
  25. EPeterson83's Avatar
    go to:

    sign in to your Hotmail account

    go to the gear (upper right)
    -options

    under Managing your account
    -go to Account details

    new pop up window-Microsoft account

    under Security and password
    -create new app password

    On iPhone

    -add account
    -Outlook
    -Email (use your hotmail email address)
    -Password (use the app password)
    thank you SOOOO much for explaining this Yvette Rodriguez!

    i will just add that you are now going to the section called SECURITY & PRIVACY
    under ACCOUNT SECURITY
    MANAGE ADVANCED SECURITY
    scroll down to APP PASSWORDS
    then
    CREATE A NEW APP PASSWORD
    copy and paste THAT into your smart phone to add the mail account.

    and may no one go through the insanity i just did to figure this out!
    02-05-2015 10:26 PM
33 12

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