1. dev_esh's Avatar
    My friend's iphone 5 recently started giving troubles like his phone if kept idle automatically goes to sleep mode and then only when the battery level reaches Zero his phone displays a message indicating the need to charge ! Please help ! It has been more than 2 weeks ! Apple service centers wont help as he brought it from some foreign country !

    Sent from my iPhone 5s
    03-26-2014 11:57 AM
  2. SeanHRCC's Avatar
    Well, to answer a couple of questions...

    - The phone is supposed to go into sleep mode if left idle...not sure where the problem is there.
    - The phone should be giving you warnings about charging the device starting at 20% and then again at 10% and obviously it'll register no battery life on the screen. If it is not giving you those warnings, you may want to try a hard reset on it (holding power and home buttons together for 10sec. and allow it to fully reboot).

    ...if the phone is still acting this way after a hard reboot, you will probably want to restore it. Make sure you have a proper back up before doing this though as a restore will reset everything on the phone.
    03-26-2014 12:17 PM
  3. dev_esh's Avatar
    The problem is once it enters sleep mode ! It wont wake up !


    Sent from my iPhone 5s
    03-26-2014 12:20 PM
  4. dev_esh's Avatar
    Please help folks


    Sent from my iPhone 5s
    03-26-2014 12:25 PM
  5. SeanHRCC's Avatar
    If it doesn't wake out of sleep mode, and you haven't done any customizations via Jailbreak, you are probably looking at a restore unfortunately. If the restore doesn't help, you have either a faulty or damaged device, and in that, because it's an iPhone 5 without a warranty, you'll pretty much be better off just buying a new phone (simple repairs like screens and stuff are one thing, but major hardware failure...it's not even worth trying to fix).
    dev_esh likes this.
    03-26-2014 12:37 PM
  6. dev_esh's Avatar
    Okay thank you !


    Sent from my iPhone 5s
    03-26-2014 12:39 PM
  7. Just_Me_D's Avatar
    Please help folks


    Sent from my iPhone 5s
    Calm down. We are all volunteers here and not everyone is online when YOU need them to be. The problem with your "friend's" device could be due to a faulty or corrupt setting. It also could be a malfunctioning battery. Either way, I recommend you follow the reset steps mentioned in Sean's post above. If after the device has been restored and set up "as new", the problem still exist then more than likely you have a faulty battery. However, I think the situation will be corrected after restoring the device and setting it up as new.
    03-26-2014 12:42 PM
  8. dev_esh's Avatar
    Tried changing the battery ! Didnt help !


    Sent from my iPhone 5s
    03-26-2014 01:03 PM
  9. SeanHRCC's Avatar
    You are apparently not reading or comprehending what is being told to you...so I'm personally done writing stuff out only to have random responses.
    03-26-2014 01:12 PM
  10. dev_esh's Avatar
    I will be restoring it very soon ! Thanks for ur help


    Sent from my iPhone 5s
    03-26-2014 02:23 PM
  11. Jaguarr40's Avatar
    You are apparently not reading or comprehending what is being told to you...so I'm personally done writing stuff out only to have random responses.
    It is a huge sense of urgency - Gotta have it now to going to I will be storing it very soon. "D said it all and so did you, Nobody can do anything else. What are the odds are hearing back from the OP?
    03-26-2014 06:48 PM
  12. Peligro911's Avatar
    It is a huge sense of urgency - Gotta have it now to going to I will be storing it very soon. "D said it all and so did you, Nobody can do anything else. What are the odds are hearing back from the OP?
    He will restore prob will be fixed and we will never know because he is don't with us until his next emergency urgent issue


    Sent from my iPhone using iMore Forums mobile app
    03-27-2014 03:01 AM
  13. Coachbulldog's Avatar
    You are apparently not reading or comprehending what is being told to you...so I'm personally done writing stuff out only to have random responses.
    It is a huge sense of urgency - Gotta have it now to going to I will be storing it very soon. "D said it all and so did you, Nobody can do anything else. What are the odds are hearing back from the OP?
    At the end of this school year I will have completed 35 years of teaching high school. For 35 years I've had interactions like this, try to answer the question reasonably, get a response that shows the person did understand a word that I said, and then wants to argue that I am wrong.
    Not Quite Right likes this.
    03-27-2014 09:57 PM
  14. dev_esh's Avatar
    What are you guys talking about ?!? 😳


    Sent from my iPhone 5s
    03-28-2014 05:01 AM
  15. Highrisedrifter's Avatar
    What are you guys talking about ?!?
    Have you restored the phone? Did it work?
    03-28-2014 07:03 AM
  16. Not Quite Right's Avatar
    Funny how these threads in the end never turnout to be that Urgent, or Important ...
    03-28-2014 11:21 AM
  17. dev_esh's Avatar
    First of all , it was my friend's iphone 5 . We had our exams so we didnt get time to restore it . I restored the iphone yesterday through dfu mode . The problem persists . When i try to use the camera the display shows lines of red and then restarts . It may not be an urgent issue to you but it is an urgent issue to me .


    Sent from my iPhone 5s
    03-28-2014 11:51 PM
  18. dev_esh's Avatar
    Please help guys


    Sent from my iPhone 5s
    03-29-2014 12:05 AM
  19. Highrisedrifter's Avatar
    Well it looks like your next port of call will be to take the phone to an Apple Store and see what they say, although if you are out of warranty you're likely out of luck but at least you might get closure on the issue though.

    If you have actually restored it and the problem still persists even after a 'factory reset' then I guess it's a problem with the unit itself.

    Unless anyone else has any other options though?
    03-29-2014 05:10 AM
  20. dev_esh's Avatar
    Apple service centres are not ready to repair the iphone since it has not been bought from my country !



    Sent from my iPhone 5s
    03-29-2014 09:51 AM
  21. SeanHRCC's Avatar
    Apple service centres are not ready to repair the iphone since it has not been bought from my country !



    Sent from my iPhone 5s
    If you don't have the option to take these devices to Apple, where would you normally take them if you needed service or warranty work? The answer to that question is the answer to your question. iPhones are not serviced in your country because I'm guessing they aren't meant to be used in your country on your countries carrier networks...this is a gamble you take when importing a product which is not intended to be used there. Go find a private repair company locally and have them look at it...

    If a restore didn't fix the issue, there's nothing we're going to be able to help you with here. My guess is that someone was either screwing with the file system via jailbreak, or the device has incurred some kind of damage that you're not describing or that you're unaware of. Either way, you've come to the end of the line for assistance here (or any online community really).
    Not Quite Right likes this.
    03-29-2014 09:59 AM
  22. dev_esh's Avatar
    Well, iphones are legally available in my country (INDIA) . The apple service centres have a policy of not repairing phones which haven't been brought from my own country . Well, thank you very much for your help . I haven't jailbroken it as of yet .


    Sent from my iPhone 5s
    03-29-2014 10:10 AM

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