08-31-2015 08:06 PM
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  1. iMore Question's Avatar
    iMore Question
    Hello,

    My iOS 7.1 "Download and Install" button is grayed out even when the iPhone is connected to my PC and the wireless network is working. How can I get the button to be active? Thank you!
    03-21-2014 01:41 PM
  2. Jaguarr40's Avatar
    Jaguarr40
    Are you referring to being able to download IOS 7.1 OTA on your phone? Try rebooting your phone and if that does not work then try doing it through iTunes if this is what you are talking about.
    03-21-2014 03:34 PM
  3. John Yester's Avatar
    John Yester
    What's your battery level? USB from PC might not be giving proper charging amount fast enough...

    If you are running on battery and the charge level is below a particular level (maybe 50%, I'm not sure) then it may prevent you installing the update as a precaution so that it doesn't potentially go empty during the install.
    03-21-2014 03:45 PM
  4. Jaguarr40's Avatar
    Jaguarr40
    John I do believe it is around 50% or less for sure so you might be hitting on something but if you use the USB ports in back and not in front of the computer it should have enough power battery or not. If not mistaken they put out 5ms which should be plenty.
    03-21-2014 04:54 PM
  5. Kathy R C's Avatar
    Kathy R C
    Turn your Wi-Fi "on" on your iphone, then the Download and Install should work.
    08-31-2015 08:06 PM
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