1. mrlyons841's Avatar
    I bought the movie Frozen for my daughter and got a digital copy with it. I downloaded it successfully but when I tried to view it this came Can't watch my downloaded movie-imageuploadedbyimore-forums1395255286.242880.jpgup. What do I do???Click image for larger version. 

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    Sent from my IPad 2
    03-19-2014 01:55 PM
  2. SeanHRCC's Avatar
    Are you signed in on the iPad with the same Apple/iTunes ID that was used to purchase the movie?

    If so, try a hard reset (hold down the power and home buttons for 10sec.) and see if that solves your issue.
    03-19-2014 02:56 PM
  3. SwitchBeach's Avatar
    Did you buy a DVD with with an Ultraviolet Digital copy? Or, as indicated above, did you purchase it through iTunes?
    03-19-2014 05:25 PM
  4. mrlyons841's Avatar
    I did the hard reset like u said Sean and it worked! Thanks, and my daughter thanks u too


    Sent from my iPhone 5
    03-19-2014 06:33 PM
  5. AgentHeracles's Avatar
    Sometimes it is Ultraviolet or iTunes given as a choice. I recently found that out with "The World's End", the final film in the 'Blood & Ice-Cream Trilogy'.
    03-20-2014 08:15 AM
  6. AgentHeracles's Avatar
    Also - Enjoy the movie and the deluxe soundtrack.
    03-20-2014 08:16 AM

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