1. iMore Question's Avatar
    Hi i purchased a iphone 5s and since i hve started using it at times the phone hangs and todae even the screen had hang i was not able to operate it at all could u tell what should i do???
    02-24-2014 05:38 AM
  2. kataran's Avatar
    Assuming you mean your phone is freezing up on you and unresponsive first try a hard reset by holding down the Home Button and Power Button at the same time till the screen goes dark

    If your problem still persists I recommend you back up your device connect it to iTunes and do a full restore then choose your last back-up and you will be back up and running

    Sent from my iPhone 5s Gold 64GB
    02-24-2014 07:00 AM
  3. Jaguarr40's Avatar
    To add one last thing if neither works, Head right to your local Apple store for an exchange.
    02-24-2014 08:30 AM

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