1. iMore Question's Avatar
    when i bought the phone from amazon i reset it and restored it and it says that i need the icloud informatio..... Is there a way around the sitution because if there is i would love to know i looked on the computer and people are saying buy a r-sim to completely unlock the phone is that true.... wel thank you for tour time.
    02-17-2014 04:28 PM
  2. warcraftWidow's Avatar
    Contact the seller. Otherwise you have a brick.
    02-17-2014 04:39 PM
  3. Jaguarr40's Avatar
    The seller is Amazon as the OP stated Karen. I would assume she bought it used from Amazon and am going to also assume they don't have that info so return it to Amazon in which they should allow a return explaining why or - A brick or paperweight is what you have.
    02-17-2014 07:21 PM
  4. iEd's Avatar
    If it was a private seller on Amazon then you would contact the seller. If it can't be resolved with the seller Amazon has guarantee for items paid for through Amazon.
    Check Amazons help section all the information is there.
    02-17-2014 08:14 PM
  5. Jaguarr40's Avatar
    Contact the seller. Otherwise you have a brick.
    If it was a private seller on Amazon then you would contact the seller. If it can't be resolved with the seller Amazon has guarantee for items paid for through Amazon.
    Check Amazons help section all the information is there.
    Just so you know both I was not disagreeing, I was in fact just making mention of Amazon and I know Amazon will stand behind. I did not want either one of you thinking different. I think it terrible that it had to happen through Amazon.
    02-17-2014 09:03 PM
  6. iEd's Avatar
    Oh no I didn't think that. I was just adding that if it were a private seller on Amazon there's a potential that the buyer could get jerked around.
    02-17-2014 09:24 PM
  7. SeanHRCC's Avatar
    02-17-2014 09:51 PM
  8. Jaguarr40's Avatar
    Oh no I didn't think that. I was just adding that if it were a private seller on Amazon there's a potential that the buyer could get jerked around.
    It's all cool!
    02-17-2014 10:18 PM
  9. nikkisharif's Avatar
    We see posts like this several times a week...its crazy!!! I wonder how many people buy bricks and don't report it
    02-17-2014 11:19 PM

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