1. SMELTN's Avatar
    Ok so my best friend purchased an iPad Mini from a pawn shop this weekend. Problem being when he got home he wanted to wipe it, but he can't wipe/restore the device because the find my device feature is enabled. It requires either the AppleID to login or the last computer it was connected to.

    He contacted AppleCare and they told him to scan a copy of the receipt and send it to them, which he did, but they said its not the original receipt from the purchase. Which of course its not, he bought it second hand from a pawn shop.

    This is a legit purchase not a stolen device. I understand Apple is trying to cut down on stolen devices being re-used and I agree with it, but this is one of those 5% cases where it has a flaw.

    My question. Is there any way around this? How can he wipe it and use his information,etc?
    02-17-2014 10:28 AM
  2. Jaguarr40's Avatar
    I highly doubt it and if it is a ligit Pawn Shop and he took it back explaining the only reason he wants to return it, They may work with him and let him return it.
    Last edited by Jaguarr40; 02-17-2014 at 10:57 AM.
    02-17-2014 10:47 AM
  3. Just_Me_D's Avatar
    Yeah, but it is not Apple's responsibility to make sure that a device that is purchased second-hand has been rendered free of the activation lock enabled by the previous owner. That responsibility belongs to the purchaser. To answer your question - no, there is no way around it.
    njlx2016 likes this.
    02-17-2014 10:49 AM
  4. SeanHRCC's Avatar
    There is no flaw with the device...there is a flaw with the selling practice of the pawn shop, since they sold him a locked device. He should go to the pawn shop and get a refund, if they don't offer a refund, he needs to file a police report stating they are selling a stolen product. Now the pawn shop probably isn't selling a stolen product, but this kind of police activity brings a bad name to their store, so they are more apt to helping out (when, in my experience, they are normally more of an "F' off" kind of establishment).

    The device itself is simply doing what it is supposed to, and Apple is also doing what they are supposed to. There's no flaw at all.
    02-17-2014 11:44 AM
  5. iEd's Avatar
    Seems like the iPad was stolen by the person that sold it to the the pawn shop.
    That person got money, the pawn shop got money and your friend lost money.

    Hopefully your friend can return it to the pawn shop but it could be a all sales are final deal because it's a pawn shop.

    You gotta be careful buying iPads or iPhones from private owners and pawn shops. You have to make sure the device has been restored as new.
    njlx2016 likes this.
    02-17-2014 11:50 AM
  6. Garz's Avatar
    You should be able to dfu restore but it will still likely be locked to that previous users iTunes account which makes the iPad still useless to you
    02-17-2014 12:06 PM
  7. kataran's Avatar
    The Pawn shop has you fill out paperwork when you sell or Pawn an item so they have info on the previous owner and if they don't want to help you by either contacting the owner or refunding your money then get the law involved


    Sent from my iPhone 5s Gold 64GB
    02-17-2014 04:59 PM
  8. AgentHeracles's Avatar
    If it was stolen then the info they gave the shop was 100% false and the number probably goes to a business or has been long disconnected. This is a reason why "The Gold and Silver" makes sure that they have that proof that any item they deal in is not stolen because they had to deal with the cops before. Now I hope that you can get this resolved without the police but the odds of that sadl aren't in your favour.
    02-18-2014 10:47 AM
  9. kataran's Avatar
    My local Pawn shops ask for a photo ID


    Sent from my iPhone 5s Gold 64GB
    02-18-2014 10:58 AM
  10. Peter Smith14's Avatar
    Before purchasing any electronic item from a pawn shop you should be very careful.
    Last edited by Peter Smith14; 01-04-2017 at 01:57 AM.
    njlx2016 likes this.
    12-23-2014 04:23 AM
  11. Peter Smith14's Avatar
    You should contact the previous owner by having their details from the Pawnbroker.As before selling or buying any item they signed paperwork with their customer and from there you will find the details of the previous owner who can help you with this.
    01-04-2017 01:57 AM
  12. mark-d's Avatar
    I'm not sure where you are in the world but here in the U.K. the law says that anything you buy has to be fit for the purpose.

    Take it back to the pawnbroker, tell them to contact the previous owner to clear this issue or give you back your money.

    As the item isn't fit for the purpose you'd most likely have a good case for a full refund if they don't sort it out for you.
    01-04-2017 02:24 AM

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