1. iMore Question's Avatar
    When my friend sends me a gif image, I receive the gif in imessage / the message thread, but it does not move. I have an Iphone 5 and ATT service.

    When my friend sends the image to another person with the same phone and service, the image plays.

    Do you know why this is happening?

    My friend is sending the image from his Andriod Galaxy S4, uses Sprint, and sent the image through Google Hangouts as an MMS.

    The image is about 1000KB
    02-07-2014 11:45 AM
  2. Jaguarr40's Avatar
    If when being sent it becomes a static image it will not move. I have saved these images that are moving from the web and even w/i posts to my PC but once I open the image it is not moving either unless I then upload it it to a post, Then it moves again.

    As far as why your friends move on a different carrier sent to someone else I have no answer for.
    02-07-2014 12:22 PM
  3. anon(4698833)'s Avatar
    I've had no issues with gif's not moving when sent...I have noticed, at times, that the gifs do not loop...but they always play through at least once.

    I would try a hard restart on the phone itself.
    02-07-2014 01:15 PM
  4. Jaguarr40's Avatar
    Maybe my static is your loop saying the same thing but I have saved them to a PC and they will not 'Loop' Until I resend them. On the phone I am not sure now thinking about it.
    02-07-2014 01:24 PM
  5. Elizabeth2's Avatar
    You need to make sure that you have the MMS slider set to 'ON' in your settings under Messages.

    Sent from my iPhone using iMore Forums
    Jaguarr40, Spencerdl and Ipheuria like this.
    02-07-2014 01:25 PM
  6. Septembersrain's Avatar
    I think the problem is possibly on his end. When using Google Hangouts, the file can get the format changed. I remember I would send my guy .GIF's and hangouts would change them to .JPEG. However, when I disabled hangouts as the default messenger, we stopped having that issue.

    That's just what I experienced.
    02-08-2014 06:17 AM

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