1. iMore Question's Avatar
    My iPhone 5 screen was cracked (just the glass) but otherwise working fine. Last week I noticed the LCD looked damaged, then the phone went into disable mode displayed Phone is disabled. Connect to iTunes. I turned the phone off and replaced the screen with a new one from Amazon. At first, the phone was vibrating every 10 seconds (but without a display), but now it just looks dead: black screen, nonresponsive to holding buttons down for 30 seconds in various combinations, computer doesnt acknowledge it when I plug it in, and Apple phone support says its not responding to reset. I have another phone support session with them tomorrow but Id rather not do a hard reset, since I will lose some information that wasnt saved in my last backup. Ideas?
    01-20-2014 02:20 PM
  2. kataran's Avatar
    Unfortunately a reset seems to be your only option

    Assuming you followed the screen install correctly and you didn't damage the phone in anyway. Also you stated problems with your device before the repair could be more damage from the drop that took a while to show itself

    Sent from my iPhone 5s Gold 64GB
    01-20-2014 02:52 PM

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