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iMore Question
My iPhone 5 screen was cracked (just the glass) but otherwise working fine. Last week I noticed the LCD looked damaged, then the phone went into disable mode ? displayed ?Phone is disabled. Connect to iTunes.? I turned the phone off and replaced the screen with a new one from Amazon. At first, the phone was vibrating every 10 seconds (but without a display), but now it just looks dead: black screen, nonresponsive to holding buttons down for 30 seconds in various combinations, computer doesn?t acknowledge it when I plug it in, and Apple phone support says it?s not responding to reset. I have another phone support session with them tomorrow but I?d rather not do a hard reset, since I will lose some information that wasn?t saved in my last backup. Ideas?