Hi there,
Recently I bought Iphone 5S and it's brand new. Unfortunately when I wanted to acess it didn't work.
The handphone keep asking my e-mail. I have entered the same e-mail few times but the Iphone 5S won't tolerate my e-mail.
Please tell me how am I going to about it.
I?d put my money on the fact that you purchased this "new" iPhone 5S from an individual through CraigsList (or similar), and you are now looking at the Activation Lock screen.
Apple added the Activation Lock to iOS 7 to prevent unauthorized reselling of lost/stolen devices. Unfortunately, there is no way around this lockout? your only options are to contact the person you bought it from and get (1) the Apple ID login credentials, or (2) your money back. If you bought it from an honest/legitimate seller, they?ll help you out. If you bought a stolen device from a scumbag, you are simply SOL, and you now own a pretty, albeit expensive, paperweight.
I love the Activation Lock concept, but it appears to be punishing the unwitting buyer much more than the scumbag thief. When buying a device from anyone other than a legitimate retailer (Apple, wireless service provider, or big box store), make the seller meet you at your wireless provider's store and stay with you through the activation process. That alone will scare off most ne'er-do-wells. Otherwise, you may be throwing your money into a black hole.
Caveat emptor.