Originally Posted by
Karenkcoulter Because she's not on an Apple device it is being sent as an SMS not an iMessage. Just showing the phone number is normal in that case I think.
The green color of the chat bubbles would be because they are not on iMessage (they may be non-Apple device or just have iMessage turned off for some reason). But the contact name should still show up instead of the phone number.
From the first screen print, is doesn’t appear that there is a name entered... that would explain the number only showing as the contact information in the Messages app.. but not sure why there’s no contact name in the Contacts app.
There’s something else going on here...not sure what it is, though.
Scroll to the bottom of your contact list and see if the entry is listed by phone number... it should be below the 'Z' entries, under the '#' heading. Obvious question: are you sure you entered a contact name in the Contacts app entry?