1. iMore Question's Avatar
    I purchased a new iPhone5c and I can't sync my phone to my existing iTunes library on my PC. The phone isn't recognized and no sync options populate. Why? I do have an iPod and iPad that is in the cloud so they sync automactically but nothing syncs to the new iPhone.
    12-10-2013 06:52 AM
  2. Just_Me_D's Avatar
    I assume the USB cable isn't defective or the charging port on the new device isn't damaged or defective. In any event, you might want to make a genius bar appointment with the nearest Apple Store to see if they can get their computers to recognize the device via iTunes. If they cannot, then of course, they'll hook you up with another 5C.
    12-10-2013 10:12 AM
  3. rayz336's Avatar
    I purchased a new iPhone5c and I can't sync my phone to my existing iTunes library on my PC. The phone isn't recognized and no sync options populate. Why? I do have an iPod and iPad that is in the cloud so they sync automactically but nothing syncs to the new iPhone.
    Have the drivers for the iPhone 5C installed? It took a while for my iPhone 5S to install its drivers and show up in iTunes for me
    12-10-2013 10:13 AM

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