1. iMore Question's Avatar
    I recently received a new iphone 4s because I was having issues with my old one. I have tons of pictures and a few apps, and sentimental text messages that I want transferred to my new phone. I already did an icloud back up on my old phone to the new one, but all of my apps did not transfer over and neither did the photos and text messages. Also, it looks like i will have to download all of my music all over again. Is there anything I can do to fix these issues, or did I not do something correctly with the backup? Any help will be greatly appreciated and the sooner the better. I have to send my old phone back to my phone company within 5 days or they will charge me retail price of the phone! HELP!! Please and thank you!
    11-25-2013 09:54 AM
  2. John Yester's Avatar
    iCloud: iCloud storage and backup overview

    When you sign up for iCloud, you automatically get 5 GB of free storage. Your iCloud storage is used for iCloud Backup, app data and documents stored in iCloud, and iCloud Mail (your @icloud.com email account).
    If you run out of space, there are several ways you can increase your available iCloud storage. For example, you can decrease the size of your Camera Roll backup, change which apps you back up, or delete documents and old email messages you no longer need. You can also increase your storage by upgrading your storage plan. For more information, see iCloud storage management overview and Upgrade your iCloud storage.
    What iCloud backs up

    You have important information on your iPhone, iPad, and iPod touch. iCloud automatically backs up your device over Wi-Fi every day while it’s turned on, locked, and connected to a power source. With your device information backed up in iCloud, you can easily set up a new device or restore information on one you already have.
    Here’s what iCloud backs up:

    • Purchased history for music, movies, TV shows, apps, and books
      Your iCloud backup includes information about the content you have purchased, but not the purchased content itself. When you restore from an iCloud backup, your purchased content is automatically downloaded from the iTunes Store, App Store, or iBooks Store. Automatic downloading is based on iTunes in the Cloud availability by country, and previous purchases may be unavailable if they have been refunded or are no longer available in the store.
    • Photos and videos in your Camera Roll
    • Device settings
    • App data
    • Home screen and app organization
    • iMessage, text (SMS), and MMS messages
    • Ringtones
    • Visual Voicemail

    Your iOS device backup only includes data and settings stored on your device. It doesn't include data already stored in iCloud, for example contacts, calendars, bookmarks, mail messages, notes, shared photo streams, My Photo Stream, and documents you save in iCloud using iOS apps and Mac apps.

    After your device restarts, your settings and accounts are restored and Backup starts downloading your purchased music, TV shows, apps, books, Camera Roll, and other content*. For best battery performance, leave your device connected to a power source until the restore is complete. You may be prompted to enter the passwords for all accounts enabled on your device.
    11-25-2013 10:15 AM
  3. jlaw2301's Avatar
    Thank you! So if after this icloud back up, my photos, messages, and apps are not on the new phone what should I do?
    11-25-2013 01:11 PM
  4. iEd's Avatar
    Thank you! So if after this icloud back up, my photos, messages, and apps are not on the new phone what should I do?
    Are you able to sync to a computer?

    #Naked Tuesday
    11-25-2013 01:15 PM
  5. jlaw2301's Avatar
    I do have a pc that is connected to itunes, but I haven't tried syncing my phone with it.
    11-25-2013 03:58 PM
  6. Jaguarr40's Avatar
    Thank you! So if after this icloud back up, my photos, messages, and apps are not on the new phone what should I do?
    What did you have turned on under iCloud to back up. Could it be that you did not have these turned on and you got back what you allowed to be backed up?
    04-01-2014 09:46 AM

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