1. iMore Question's Avatar
    So this morning I decided to install iOS7 for my iPhone 5. It kept informing me that I couldn't do it without an active internet connection until finally this morning it sent me a little push notification saying "iOS 7 ready to install!" or something, so I tried reinstalling it. So it went to the connect to iTunes screen, I connected it. I have iTunes 11.1 on my computer so it restored my iPhone and then extracted the data and for the past hour it's been stuck at a white screen with a black apple and a download bar below the apple and it's been frozen ever since. I've probably done some stupid things like trying to unplug it and such, I've tried to restart it but it's stuck at that loading screen. My iTunes won't even acknowledge that my iPhone is even connected anymore and I have no idea what to do. Any help please?
    11-18-2013 12:37 PM
  2. kch50428's Avatar
    Reboot the computer... make sure iTunes is at version 11.1.3 - then connect the phone to computer - and proceed...
    11-18-2013 12:44 PM

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