[iMore Question]

Hi I got my new iPhone 5s today gone through the screen to restore from I cloud the bar is only 1/10 th complete and hasn't moved for an hour
I can't turn the phone off I've tried hard restore but it just comes back to the apple logo and the download bar goes to the same place iam using wifi and the phone is charging.
I had iOS 7.3 on my old iPhone 4 and it backed up to iCloud yesterday evening
I cannot access settings or anything

[Eileen89]

Thread title edited for clarity....

First I would give it a little more time. Depending on how many things you had on your iPhone 4, the restore process could take a while. After giving it time if it doesn't doesn't finish restoring you could connect your iPhone 5 to iTunes and restore it from there. Then attempt to restore from your old iCloud backup again.

[Fausty82]

Hi I got my new iPhone 5s today gone through the screen to restore from I cloud the bar is only 1/10 th complete and hasn't moved for an hour
I can't turn the phone off I've tried hard restore but it just comes back to the apple logo and the download bar goes to the same place iam using wifi and the phone is charging.
I had iOS 7.3 on my old iPhone 4 and it backed up to iCloud yesterday evening
I cannot access settings or anything

Does the new phone have iOS 7.0.3? There was a firmware update, as well as a software update between iOS 7.0.2 and 7.0.3... this update will not allow you to restore a backup made on iOS 7.0.3 on an OS version less than 7.0.3. You will need to update your iOS on the new phone before restoring.

[aby zeuz]

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