10-14-2013 05:29 PM
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  1. iMore Question's Avatar
    iMore Question
    I changed my apple password on my mac and now I cannot connect to itunes or the app store on my iphone 4S
    10-14-2013 04:40 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    Logout of the iTunes & App Store, reboot your device and then log back in with your Apple ID and new password.
    10-14-2013 04:41 PM
  3. Dale Guarneri's Avatar
    Dale Guarneri
    I tried that, several times, didn't work.
    10-14-2013 05:02 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by Dale Guarneri
    I tried that, several times, didn't work.
    On your Mac, fire up the iTunes app, go to "Store" at the top of the screen and then select "Sign out". Now sign back in with the new password. If it works, then it definitely should work on your device, but if it does not work on the Mac iTunes Store then you need to doublecheck the password and re-enter.
    10-14-2013 05:07 PM
  5. Dale Guarneri's Avatar
    Dale Guarneri
    Tried that for at least the 10th time. Triple checked the password - it works on my computer but on my iphone it still says Cannot connect to itunes store
    10-14-2013 05:18 PM
  6. Dale Guarneri's Avatar
    Dale Guarneri
    Don't have any idea why, but I turned WiFi off, switched to 4G and now it's fine!
    10-14-2013 05:27 PM
  7. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by Dale Guarneri
    Tried that for at least the 10th time. Triple checked the password - it works on my computer but on my iphone it still says Cannot connect to itunes store
    Do one final thing, sir. Login to Manage Your Apple ID with the same Apple ID and password. Sometime, just logging in there can clear up a problem. How? I do not know. If you can login successfully there then on your iPhone, go to Setting>General>Reset and then select "Reset Network Settings" and then try logging into the iTunes & App Store. If that fails then give it a day to clear itself or call Apple.
    10-14-2013 05:29 PM
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