10-11-2013 05:17 PM
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  1. iMore Question's Avatar
    iMore Question
    My remote's not working (batteries are okay) and need to pair it again however can't get the screen on apple tv to go to "settings",it's stuck on the main screen which shows movies,tv,etc.
    Any advise would be greatly appreceated.

    Cheers..
    10-11-2013 03:26 PM
  2. kch50428's Avatar
    kch50428
    Try pulling power to the AppleTV and reconnecting to reboot... see if the remote works after that... then install Apple's app "Remote" and see if you can use that to get to the pairing screen in settings if rebooting didn't work.
    10-11-2013 03:30 PM
  3. warcraftWidow's Avatar
    warcraftWidow
    I had a remote go bad. I could use the remote from my other Apple TV, but one wouldn't work. I just took it to an Apple store and they replaced the remote for me.
    10-11-2013 03:37 PM
  4. LazyStarGazer's Avatar
    LazyStarGazer
    Originally Posted by Karenkcoulter
    I had a remote go bad. I could use the remote from my other Apple TV, but one wouldn't work. I just took it to an Apple store and they replaced the remote for me.
    Was it still under warranty/covered by Apple Care?
    10-11-2013 04:33 PM
  5. warcraftWidow's Avatar
    warcraftWidow
    Originally Posted by LazyStarGazer
    Was it still under warranty/covered by Apple Care?
    It was within a year.
    10-11-2013 04:44 PM
  7. LazyStarGazer's Avatar
    LazyStarGazer
    Originally Posted by Karenkcoulter
    It was within a year.
    I love how well they stand behind their products.
    10-11-2013 05:17 PM
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