1. iMore Question's Avatar
    Hi,

    I'd be extremely grateful if someone could help please.

    I have an iPhone 4S which has the screen smashed meaning it cannot be unlocked, secondly it is pin protected so I am unable to use iTunes to take the photos and videos off it and also it does not appear on My Computer (because of the pin code I presume).

    Does anyone know any way possible that I can retrieve my photos and videos please?

    Many thanks for any help.

    Matt
    10-11-2013 06:09 AM
  2. kch50428's Avatar
    The "smashed" thing would need to be remedied so you can enter the PIN.
    10-11-2013 08:32 AM
  3. Just_Me_D's Avatar
    Hi,

    I'd be extremely grateful if someone could help please.

    I have an iPhone 4S which has the screen smashed meaning it cannot be unlocked, secondly it is pin protected so I am unable to use iTunes to take the photos and videos off it and also it does not appear on My Computer (because of the pin code I presume).

    Does anyone know any way possible that I can retrieve my photos and videos please?

    Many thanks for any help.

    Matt
    I am assuming you have no plans to get the "smashed" screen fixed. Just in case you're interested, an excellent Do-it-Yourself tutorial can be found via the following link:

    How to replace a cracked screen on an iPhone 4S | iMore
    10-11-2013 09:02 AM

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