1. iMore Question's Avatar
    Hello,

    Since upgrading my iPhone 5 to iOS 7 (and then to iOS 7.0.2), Viber has been killing me. Not only does it drain my battery like crazy when open in the background, even beyond the existing issues with iPhone5 & iOS7 that everyone has whether they use Viber or not (which is funny because Viber's the only app I have that explicitly says it WON'T do that), but it doesn't play sounds for incoming calls and texts the vast majority of the time even when it's running in the background.

    The WORST part is it completely messes with the audio on the phone in general, where it causes the apple clock app to not play alarm notifications (I can see the alarm is supposed to be going off from the lock screen or via a pop up message, it just doesn't actually play the alarm sound) and it even seems to take over audio from podcast/music apps so that I have to manually open them and toggle "play/pause" to get them to play again when viber is running.

    This is beyond unacceptable! I could live without Viber if needed (though it at least partially worked in the past which was nice), but the fact that it completely f***s with many other major things I need to use the phone for has really made me angry. I realize this could be just as much Apple's fault as it is the developers of Viber, given that iOS 7 sucks for iPhone 5 users in general, but you guys really need to fix this!

    Jared
    arissferdosi likes this.
    10-09-2013 09:59 AM
  2. warcraftWidow's Avatar
    Contact the app developer.
    10-09-2013 10:23 AM
  3. Ipheuria's Avatar
    This site is neither the developers of Viber or Apple so we can't fix it. I can give you some advice on steps you can try to get things cleared up. Some may seem obvious so if you have tried it just skip to the next suggestion.

    1. Reboot the device
    2. Mute the phone and un-mute the phone - In my own experiences when I had issue with some notification sounds doing this cleared it up
    3. Remove Viber for a day or two and see if your issues go away. If the issues go away it's a Viber issue email the devs
    4. Backup your phone and in iTunes click restore, after the OS is reloaded restore from your backup and see if the issues are still there
    5. Restore the phone again but this time setup as new and see if your issues are there

    Keep in mind this is a new version of iOS so there will be little glitches. But developers also need to update their apps for the changes. I have used iOS 7 on an iPhone 5 since beta 1 and I have had very little impact to usability. So sure there are some people complaining because they don't like the change, don't understand the change, some things don't work either due to glitches or due to very old out dated apps. However that doesn't mean that iOS 7 is giving the majority of iPhone 5 users problems, the squeeky wheel always seems louder.
    10-09-2013 10:32 AM
  4. Massie's Avatar
    Might be worth restoring and trying a fresh installation of Viber--with all of Apple's rules about apps being sandboxed I'm not sure it could really screw up other applications as much as you're describing--there might be some other issues at play here.
    Ipheuria likes this.
    10-09-2013 10:49 AM
  5. Viber's Avatar
    Hi Jared!

    This is a member of the Viber Team, i'm here to help.

    Please provide us with the following information:
    1. do you have the latest version of Viber? If you're not sure, please uninstall Viber and reinstall it again from the Appstore.
    2. Are you sure that Viber is the cause to the audio/battery issues? When you uninstall it, does everything go back to normal?

    Thanks in advance!
    Viber Team
    Ipheuria and taz323 like this.
    10-15-2013 03:41 AM
  6. a24lm's Avatar
    got my new 5s, ios7 but my viber is not working for any calls only text, viber is my num 1 apps so i can still communicate with my family back home but i cant talk to them... i dont know why... pls viber update ur system...
    11-11-2013 09:13 PM
  7. Viber's Avatar
    @a24lm -

    Please see our below statement, and try out the new update

    ----------------------------

    Hi,

    We are excited and proud to announce that we have just released a major new update to our mobile application: Viber 4.0!

    What's new in the new version?

    - Choose from over 1,000 stickers in the brand new Sticker Market. The Sticker Market features endless possibilities for brightening up your conversations. Download themed sticker packages and enjoy the party!
    - Push-to-talk voice messaging. Send messages instantly with the new push-to-talk feature that streams your voice message as you record it.
    - (Android only) Supported tablet compatibility. Viber is now fully compatible with your tablet device(s). Enjoy quality conversations, wherever is most comfortable for you!
    - Group capacity increased to 100 members. Whether you want to share with your nearest and dearest or just send a message to a large group of people, Viber groups let you get in touch with even more people, all in one place.
    - Beautiful conversation backgrounds in the new background gallery. Choose elegant backgrounds to decorate your conversations from our new collection, designed by our very own Viber artists.
    - Forward messages to your groups. Sharing is caring. The popular feature for contacts is now also available for all groups!

    As usual, we will be right here to receive your thoughts and feedback. If anyone encounters any problems or would like to share their experiences from our new update, please don't hesitate to contact us.

    Best regards,
    the Viber Team.
    Last edited by Viber; 11-12-2013 at 06:20 AM.
    11-12-2013 05:53 AM
  8. ANDREEA ANTON's Avatar
    Viber isn't working on my iPhone 5. I have reinstalled viber on ios 7.0.4 but i can't receive notifications. Nothing appears when someobe calls me, not even a sound no matter if the aplication runs in background. Later after an hour or So a notification appears on the viber icon. Also viber doesn't appear in the notifications centre, nor in the installed applications. Can someone help me, please?
    11-30-2013 06:20 AM
  9. Viber's Avatar
    Viber isn't working on my iPhone 5. I have reinstalled viber on ios 7.0.4 but i can't receive notifications. Nothing appears when someobe calls me, not even a sound no matter if the aplication runs in background. Later after an hour or So a notification appears on the viber icon. Also viber doesn't appear in the notifications centre, nor in the installed applications. Can someone help me, please?
    It could be that the network you are connected to is blocking Viber's traffic.

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
    TCP: 5242 + 4244
    UDP: 5243 + 9785

    (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)
    11-30-2013 09:10 AM
  10. rashi123's Avatar
    Hi,


    I have been using viber from last 2 years and never had a problem. I really like voice quality and service from viber.

    But recently from last 2 weeks, viber has started giving me problem and the problem is:


    I have iphone5 and my friend also has iphone 5. We often talk and send messages to each other on viber. My parents do not know this and I uninstall viber when I get home. And when I get out I install again and talk to my friend.

    My friend kept on sending me messages even when my viber is uninstalled and when i install viber I get all those messages. But recently I have stopped getting all the messages which were sent when my viber is unistalled. Please help me, as this is really important to get those messages.

    Status of these messages always remain sent, never delivered even when I install it.


    Please help me...
    12-04-2013 10:52 PM
  11. Viber's Avatar
    Hi,


    I have been using viber from last 2 years and never had a problem. I really like voice quality and service from viber.

    But recently from last 2 weeks, viber has started giving me problem and the problem is:


    I have iphone5 and my friend also has iphone 5. We often talk and send messages to each other on viber. My parents do not know this and I uninstall viber when I get home. And when I get out I install again and talk to my friend.

    My friend kept on sending me messages even when my viber is uninstalled and when i install viber I get all those messages. But recently I have stopped getting all the messages which were sent when my viber is unistalled. Please help me, as this is really important to get those messages.

    Status of these messages always remain sent, never delivered even when I install it.


    Please help me...
    Hi,

    Please make sure that you do not choose "Deactivate" in Viber, but rather simply uninstall Viber. When you install Viber each time, you should receive the messages that were sent you while Viber was uninstalled.
    12-06-2013 05:47 AM
  12. rashi123's Avatar
    Thanks for replying viber team..

    I do not deactivate viber account just unistalled this. That what i have been doing since 2 years now and it was fine.. but now when i uninstall and install it again ..I do not get messages which were sent during that period.

    I recently upgraded to IOS 7(lateset version).. Could that be the reason??
    or should I wait for new viber version release??? If yes that approx when would that be??

    Thanks in advance Viber team..

    Please help..
    12-11-2013 07:00 PM
  13. Viber's Avatar
    Thanks for replying viber team..

    I do not deactivate viber account just unistalled this. That what i have been doing since 2 years now and it was fine.. but now when i uninstall and install it again ..I do not get messages which were sent during that period.

    I recently upgraded to IOS 7(lateset version).. Could that be the reason??
    or should I wait for new viber version release??? If yes that approx when would that be??

    Thanks in advance Viber team..

    Please help..
    The behavior on iOS7 should not change dramatically when it comes to Viber.
    In order to get to the bottom of this issue, we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details

    When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".

    Thanks in advance!
    12-12-2013 11:55 AM
  14. alan2013's Avatar
    I have two phones, galaxy s4 and an iphone 5s, recently the status reporting of my friend has confused me, on the Samsung it says "online a few moments ago" but stays as that, on the iphone it says a date about a month ago as it always has done, any idea whats going on here ?
    01-02-2014 03:35 AM
  15. renu84's Avatar
    Hi
    I have upgrade software in my iphone 4s. Before my viber is wkg very gud bt due to new version i m nt able to call any of my frd coz all calls are showing viber out. Plz help...
    03-10-2014 01:43 AM
  16. Margarituh's Avatar
    hi there, where is the delete all messages icon in the new viber? now, i have to delete the whole conversation and rejoin the group that im conversing with. please help. thanks!
    04-28-2014 06:01 AM
  17. mikkbaby126's Avatar
    My viber itsnt working it's not letting me get a code and saying that viber itsnt connected when my internet it's on -.- please help!!
    04-29-2014 09:13 AM
  18. ChandanChandna's Avatar
    Dear viber team

    I am using viber on ios 7.0.4 jailbreak and recently i updated it to 4.2.1

    I am facing a strange bug which involves blank screen on receiving or dialing a call. once call is dialed or received the the dialing screen blinks like hiding un-hiding of dialing screen with top voilet bar.

    i tried multiple uninstall and reinstall. I am also unable to disconnect the call or not able to use speaker as the dialing controls are inaccessible in updated version. unfortunately i have to use 4.1 version of viber which is working smooth.

    Can you tell me what actually the problem is or what actually hiding controls of dialing screen.

    Waiting for your reply.

    Chandan
    05-26-2014 01:05 AM
  19. ChandanChandna's Avatar
    I am also facing similar problem after update to 4.2.1
    Hi
    I have upgrade software in my iphone 4s. Before my viber is wkg very gud bt due to new version i m nt able to call any of my frd coz all calls are showing viber out. Plz help...
    05-26-2014 01:06 AM
  20. ChandanChandna's Avatar
    Dear viber team

    I am using viber on ios 7.0.4 jailbreak and recently i updated it to 4.2.1

    I am facing a strange bug which involves blank screen on receiving or dialing a call. once call is dialed or received the the dialing screen blinks like hiding un-hiding of dialing screen with top voilet bar.

    i tried multiple uninstall and reinstall. I am also unable to disconnect the call or not able to use speaker as the dialing controls are inaccessible in updated version. unfortunately i have to use 4.1 version of viber which is working smooth.

    Can you tell me what actually the problem is or what actually hiding controls of dialing screen.

    Waiting for your reply.

    The behavior on iOS7 should not change dramatically when it comes to Viber.
    In order to get to the bottom of this issue, we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details

    When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".

    Thanks in advance!
    05-26-2014 01:07 AM
  21. masouda59's Avatar
    I did these steps but I can't still see the "Mute" option
    05-26-2014 09:50 AM
  22. David Katz2's Avatar
    Viber wont work on iPhone 5s. It downloads, ask to access my contacts and enter my phone number and say ok. It simply closes. I do not have access to Viber in settings . I have unistalled reinstalled and rebooted multiple time without success. Viber just wont open. iOS 7.1.1
    06-19-2014 02:16 AM
  23. YarnSource Manila's Avatar
    I use an iPhone 5 (recently purchased) and a lot of times my phone hangs because of viber.

    I know its because of viber because this usually happens after i get a viber notification and i try to open it, it wont open. After which, i try to go to home screen but it will then freeze. I would have to do a hard restart by pressing the lock and home key together. When the phone restarts and i open viber, i lose a few hrs or a day's worth of message history from the threads.

    What do i need to do? I have ios 7 and both viber and iphone os are updated to latest version.

    Thanks!
    07-08-2014 05:58 PM
  24. krizzieiii's Avatar
    Hi.. I need your urgent attention. I have an iphone 5s. Since the last update for viber, i cant receive incoming calls and I cant make outgoing calls. Since this is the most efficient app for communication I have with my family, I am in dire need of help fixing this problem. I have done everything I could possibly think of. I restored my phone through itunes already. installed viber again after and still i have the same problem.

    Please please help me out.
    01-02-2015 12:02 AM
  25. Just_Me_D's Avatar
    Hi.. I need your urgent attention. I have an iphone 5s. Since the last update for viber, i cant receive incoming calls and I cant make outgoing calls. Since this is the most efficient app for communication I have with my family, I am in dire need of help fixing this problem. I have done everything I could possibly think of. I restored my phone through itunes already. installed viber again after and still i have the same problem.

    Please please help me out.
    You appeared to have done everything except contact the developer(s) of the Viber. I recommend you contact them for a remedy.
    01-02-2015 08:05 AM

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