1. iMore Question's Avatar
    I backed up my phone prior to doing a restore to factory configuration and the backup is not listed in the restore list in itunes. I see the directory with the backup files for the date and time I am looking for on my computer under user; appdata; roaming; apple computer; mobile sync; backup, but don't know how to get it to itunes. There is some information in that backup that is essential for me to retrieve. Please Help!
    10-06-2013 06:31 PM
  2. Just_Me_D's Avatar
    Did you also create an iCloud backup? If so, try to restore with it. In the meantime, close iTunes and then re-open it and try to restore with your last backup and see if it will work this time.
    10-06-2013 06:48 PM

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