Mophie juice pack (purple) will not charge

[iMore Question]

I have a low fee juice pack for my iPhone 4 . It has not charged, for at least 4 months and I have been too busy to try to contact anyone, about it. Please send me a shipping label( Ricky 57@aloha.net), so I can send it back and get another purple juice back. Thank you, Rick Salyer

 

[Just_Me_D]

I am under the assumption that you purchased your Mophie Juice Pack from the iMore Store. If so, please contact them via the information found via the following link:

Contact Us - iMore Store

If you did not purchase your item from the iMore Store then please contact the correct business. Thank you...

 

[fabio984]

Im almost sure he's using a fake mophie case.
And it came with official package. (looks 99%)