12-28-2013 04:22 PM
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  1. iMore Question's Avatar
    iMore Question
    Hi

    I forgot my password on my iPad2. Device syncs to my computer, but when i try and "restore" the device, i get an error message "ipad software update server could not be contacted".

    I have now tried a hundred times. What gives?

    Sam
    10-02-2013 11:46 PM
  2. rdiddy_25's Avatar
    rdiddy_25
    Is your iPad jailbroken? If so, u need to place it in dfu mode, then restore as new. Good luck
    Ipheuria likes this.
    10-02-2013 11:59 PM
  3. Just_Me_D's Avatar
    Just_Me_D
    If the device is installed with iOS 7 and the Find My iPhone feature is enabled, you will not be able to restore the device without first inputting your Apple ID and password. Check out the information via the following link:

    Apple - iCloud - Find My iPhone, iPad, and Mac.
    10-03-2013 09:49 AM
  4. fabio984's Avatar
    fabio984
    Originally Posted by JustMe'D
    If the device is installed with iOS 7 and the Find My iPhone feature is enabled, you will not be able to restore the device without first inputting your Apple ID and password. Check out the information via the following link:

    Apple - iCloud - Find My iPhone, iPad, and Mac.
    I've read somewhere that if you put the phone/iPad in DFU mode, and then restore, it erases the iCloud account.(?)
    12-28-2013 02:22 PM
  5. iOS Gravity's Avatar
    iOS Gravity
    Originally Posted by fabio984
    I've read somewhere that if you put the phone/iPad in DFU mode, and then restore, it erases the iCloud account.(?)
    That would only work on iOS 6 and iOS 5. Otherwise the iCloud activation would be useless.
    12-28-2013 02:28 PM
  7. iOS Gravity's Avatar
    iOS Gravity
    Originally Posted by iMore Question
    Hi

    I forgot my password on my iPad2. Device syncs to my computer, but when i try and "restore" the device, i get an error message "ipad software update server could not be contacted".

    I have now tried a hundred times. What gives?

    Sam
    Just wipe the device using iCloud if you set it up.
    12-28-2013 02:29 PM
  8. fabio984's Avatar
    fabio984
    Hmmm, so it's impossible go back to ios6 and then do it? A downgrade.
    12-28-2013 02:29 PM
  9. iOS Gravity's Avatar
    iOS Gravity
    No.
    12-28-2013 02:54 PM
  10. fabio984's Avatar
    fabio984
    Hmmm, so you mean if I have an iPhone (5s iOS7) which I don't know the password and iCloud has the "FIND MY IPHONE" turned ON, I can't restore it?
    12-28-2013 04:11 PM
  11. iOS Gravity's Avatar
    iOS Gravity
    Originally Posted by fabio984
    Hmmm, so you mean if I have an iPhone (5s iOS7) which I don't know the password and iCloud has the "FIND MY IPHONE" turned ON, I can't restore it?
    You can. Just go to iCloud.com and wipe the device from there. It clears the password off the device.
    12-28-2013 04:22 PM
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