Heart Rate Chart Unavailable

[tcuprof]

Anybody else here having problems getting a heart rate chart after a workout? I've tried the usual remedies suggested by Apple support, including wearing the watch tighter. I have no tattoos or other reasons why it's not working. What's really bizarre is that it works about one in four runs and not in the other three. Any ideas?

 

[EdwinG]

Have you tried updating your Apple Watch to the current watchOS version? I suspect so.

I would try unpairing the watch, resetting it and pairing it back again. It is a bazooka option, but sometimes its what it needs.

 

[Annie_M]

I'm wondering if this could be a bug after this week's update. I did a search and didn't see anything, but, you did update this week and it was working before, I would submit a feedback report.

https://forums.imore.com/e?link=htt...le.com%2Ffeedback%2Fwatch.html&token=txrko9n2

 

[doogald]

It's working fine for me. Interestingly, I was missing the weather at the bottom of the workout for weeks, I think after 15.1.1 was released, and that was fixed with 15.2 and watchOS 8.3.

In addition to the ideas from @Ed7789, I'd suggest cleaning the heart rate sensor, and trying first a restart of both phone and watch to see if that makes it more reliable.

 

[tcuprof]

"Have you tried updating your Apple Watch to the current watchOS version?"

Yes. Most mornings I do a slow run with my dog and a longer/faster run alone. The heart rate chart did not work for the first run but it did for the second. Strange!

"I would try unpairing the watch, resetting it and pairing it back again."

I might try that eventually. I'm not sure having the chart is worth that effort.

"I'm wondering if this could be a bug after this week's update."

I don't think so. It was flaky before the update and it's flaky now.

" I was missing the weather at the bottom of the workout for weeks, I think after 15.1.1 was released, and that was fixed with 15.2 and watchOS 8.3."

LOL, I didn't even realize it was missing. I looked and it seems to be there sometimes and absent other times.

"I'd suggest cleaning the heart rate sensor, and trying first a restart of both phone and watch to see if that makes it more reliable."

I've done restarts. I haven't tried cleaning more than a rinse. I'll give it a shot.

Thanks all. I'll let you know if anything changes.

 

[Benoregontrail]

"Have you tried updating your Apple Watch to the current watchOS version?"

Yes. Most mornings I do a slow run with my dog and a longer/faster run alone. The heart rate chart did not work for the first run but it did for the second. Strange!

"I would try unpairing the watch, resetting it and pairing it back again."

I might try that eventually. I'm not sure having the chart is worth that effort.

"I'm wondering if this could be a bug after this week's update."

I don't think so. It was flaky before the update and it's flaky now.

" I was missing the weather at the bottom of the workout for weeks, I think after 15.1.1 was released, and that was fixed with 15.2 and watchOS 8.3."

LOL, I didn't even realize it was missing. I looked and it seems to be there sometimes and absent other times.

"I'd suggest cleaning the heart rate sensor, and trying first a restart of both phone and watch to see if that makes it more reliable."

I've done restarts. I haven't tried cleaning more than a rinse. I'll give it a shot.

Thanks all. I'll let you know if anything changes.

Does that help?

 

[Annie_M]

Does that help?

Hello and welcome to iMore! I'm sure that you will find the help you're looking for. When you get a chance, please take a minute to introduce yourself here!

 

[tcuprof]

Does that help?

Hi Ben. Apparently not. I get a heartrate chart less than half the time. I'm not missing it enough to go through the nuclear option.

And as Annie said, welcome to iMore!

 

[Lee_Bo]

No issues here, both phone and watch on current OS versions.