1. rebretz000's Avatar
    Has anyone else’s Apple Watch 4 screen cracked? I noticed today while cleaning my watch that there is 5 or 6 vertical deep scratches/cracks on my watch screen. Right at the top where it curves to meet the case. I’ve never dropped it and it’s on all the time. The pictures don’t look the same as in person. Had to take a picture that close.
    09-12-2019 02:33 PM
  2. pkcable's Avatar
    Those marks don't look too bad to me. Most likely they happened when your wrist brushed or knocked in to something. While you may not have dropped it, certainly your wrist has bumped in to things as you go about your day.
    Annie_M and rebretz000 like this.
    09-13-2019 07:48 AM
  3. swimbikemom2's Avatar
    I would use your Apple care and get it fixed. Water is going to get into it and destroy it.
    Annie_M and rebretz000 like this.
    09-13-2019 08:32 AM
  4. rebretz000's Avatar
    I would use your Apple care and get it fixed. Water is going to get into it and destroy it.
    I contacted Apple and they are sending a replacement via Apple Care+. I also order a new heavy duty case for when outside since the original one didn't seem to work.
    09-13-2019 02:27 PM
  5. rebretz000's Avatar
    Those marks don't look too bad to me. Most likely they happened when your wrist brushed or knocked in to something. While you may not have dropped it, certainly your wrist has bumped in to things as you go about your day.
    I know I have bumped into the door frame/wall a few times but I honestly don't remember hitting it off of anything hard unless I had it in the outside case when doing yard work. The Apple rep I talked to was interested in the marks. I told her that when outside doing yard work I did use a heavy duty case I purchased on Amazon.
    I changed bands/cases based on my daily activities.
    09-13-2019 02:30 PM
  6. pkcable's Avatar
    Yea Apple is real good about support, especially when you got Apple Care, BUT even if not they often can help anyways.
    rebretz000 likes this.
    09-13-2019 03:22 PM
  7. EarleD's Avatar
    I have the same issue with my S4. Almost like a gouge. Guess it happens when you wear it all day everyday. Bound to bump it against something. My series 2 SS never had this issue. Wish sapphire glass was the standard. Come on Apple.
    rebretz000 likes this.
    09-22-2019 02:41 PM

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