1. 0pusX's Avatar
    Whenever I go for a walk, I choose the "Outdoor Walk" with an open goal. After the walk, (40+ minutes) the activity minutes ring does not move at all.

    The ring will only move when I finally sync with RunKeeper, and then it is accurate to what I actually walked.

    Any ideas?

    Thanks!
    07-26-2017 11:22 PM
  2. Mac Guy's Avatar
    I'd start with a rebooting the Watch. If that didn't work then I'd un-pair and re-pair the Watch.
    Spencerdl and 0pusX like this.
    07-27-2017 08:20 AM
  3. Sherry_B's Avatar
    This seems to be a thing lately with the step counter and/or activity rings. If none of the previous recommendations work, reset the watch. I had to reset mine, restoring from backup only restored whatever corrupted file was causing the issue in the first place.
    0pusX likes this.
    07-27-2017 02:08 PM
  4. 0pusX's Avatar
    Will I lose all of my activity achievements if I do a reset?
    07-27-2017 07:24 PM
  5. Sherry_B's Avatar
    Pretty sure those are stored on your phone, so as long as you're doing regular backups of your phone you should never lose those.
    0pusX likes this.
    07-28-2017 07:26 AM
  6. Mac Guy's Avatar
    Pretty sure those are stored on your phone, so as long as you're doing regular backups of your phone you should never lose those.
    That would be my guess. But if any of those files are the problem, wouldn't restoring from backups import The Troubles all over again?

    I don't know if restoring as a new phone would allow the Activity data from 'old' phone to be imported.
    07-29-2017 08:09 AM
  7. Sherry_B's Avatar
    That would be my guess. But if any of those files are the problem, wouldn't restoring from backups import The Troubles all over again?
    The issue is on the watch, not the phone. Resetting the watch without restoring from the watches backup will fix any corrupted files within the watches OS. Since the phone stores the achievements, you should not lose any. I didn't lose mine.
    07-29-2017 02:53 PM

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