eyecrispy
iPhone 7, iPad Pro & Apple Watch Champion
Just to follow up, I called Apple today and they're doing an express replacement. Hopefully this will resolve my problem.
Oh nice. What exactly is an express replacement?
Just to follow up, I called Apple today and they're doing an express replacement. Hopefully this will resolve my problem.
Hopefully it'll work!Oh nice. What exactly is an express replacement?
ItnStln511 said:An express replacement is an option for someone with Apple Care+, and what happens is they put a hold on your credit card for the amount of the device and ship a replacement out to you. When you get the replacement, you ship the original back and they release the hold when they get it and verify it's not damaged.
Exactly, I didn't want to be without a watch for several days, unless they'd add the days I was without to the end of my AppleCare+.Nice! So unless a Watch is Toes/Up you're not without. That's also sometimes referred to as a cross-ship replacement, even though they never actually cross (except maybe in your house).
Hopefully it'll work!
An express replacement is an option for someone with Apple Care+
My understanding is that you must have AppleCare+, so I searched it and on Apple's site it says "Express Replacement Service is a benefit of your AppleCare+ coverage."Interesting. Do you get express replacement only if you have Apple Care or is it possible under regular warranty?
It makes sense as they're putting a hold on a credit card, so there's not any risk on Apple's end.If you ask and ask nicely they can do it for non Apple Care users as well.