08-10-2016 01:24 PM
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  1. MaTiCeK's Avatar
    MaTiCeK
    Without any apparent physicall damage I noticed that the display of my Apple Watch got damaged. It was fine in the morning. I only noticed it after I returned from lunch. I do not remember hitting against anything anywhere. The only thing that could have caused it is all the minor bumps together from end november to now.

    So my question is, what can I do now?

    My watch's display broke all by itself-img_5914.jpg
    My watch's display broke all by itself-img_5915.jpg

    [TWEET]https://twitter.com/MaTiCeK/status/757226398360690688/[TWEET]
    07-24-2016 01:40 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    Contact Apple Support and see what your options are.

    Note: Every Apple Watch and Apple Watch Sport model comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.

    Source: http://www.apple.com/support/product...64&subId2=vbim
    afctee likes this.
    07-24-2016 01:44 PM
  3. MaTiCeK's Avatar
    MaTiCeK
    Talking from experience, they will say its physical damage and warranty does not apply. Hopefully I am mistaken....
    07-24-2016 01:52 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by MaTiCeK
    Talking from experience, they will say its physical damage and warranty does not apply. Hopefully I am mistaken....
    Maybe. Maybe not. Having said that, I still recommend you contact them and make an inquiry. Apple will do its best to rectify the problem, in my experience...
    07-24-2016 01:55 PM
  5. phreddyl's Avatar
    phreddyl
    Ambassador
    I have only had positive experiences when dealing with Apple customer service
    robertk328 likes this.
    07-24-2016 02:06 PM
  7. MaTiCeK's Avatar
    MaTiCeK
    Thanks, but there is no official Apple Watch support over here in Slovenia, I already asked. I bought my watch in Austria in a shopping mall at a store called Media Markt (similar to Best Buy). It's a 45 minute drive and I'll be going there tomorrow after work, to see where I'm at.

    Originally Posted by phreddyl
    I have only had positive experiences when dealing with Apple customer service
    I believe you, but as I said, there is no official Apple Store in Slovenia, and no official Apple Watch support. But I do agree support for iPhones is stellar even over here.
    07-24-2016 02:08 PM
  8. robertk328's Avatar
    robertk328
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    Good luck! That's a bummer the display is doing that.
    07-24-2016 04:17 PM
  9. eyecrispy's Avatar
    eyecrispy
    Bummer. Is everything functioning as expected even with the defect?
    07-24-2016 04:35 PM
  10. MaTiCeK's Avatar
    MaTiCeK
    Everything else seems fine.
    07-24-2016 11:09 PM
  11. MaTiCeK's Avatar
    MaTiCeK
    I just called the service center of Mediamarkt. They said I should bring it in and they'll send to an Apple repair service. The expected wait is 2 to 3 weeks.
    07-25-2016 03:05 AM
  12. MaTiCeK's Avatar
    MaTiCeK
    OK, I went to Mediamarkt, they couldn't give me any real info, but have taken my watch and sent it to an Apple Repair Center. It is going to take at about 10 working days to get back. Hopefully fixed under warranty.
    robertk328 likes this.
    07-25-2016 11:17 PM
  13. robertk328's Avatar
    robertk328
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    Originally Posted by MaTiCeK
    OK, I went to Mediamarkt, they couldn't give me any real info, but have taken my watch and sent it to an Apple Repair Center. It is going to take at about 10 working days to get back. Hopefully fixed under warranty.
    Good luck! Keep us updated.
    taeisme likes this.
    07-26-2016 05:19 AM
  14. MaTiCeK's Avatar
    MaTiCeK
    Just to report back. I got a new apple watch, it took them 1 week and a day to get a replacement for me, but at least it was free of charge. Happy!
    Snoweagle likes this.
    08-10-2016 07:30 AM
  15. John Yester's Avatar
    John Yester
    My buddy had something similar and took it into Apple and they switched it out. it never showed any damage just the screen under neath has a crack.
    08-10-2016 10:00 AM
  16. Garz's Avatar
    Garz
    Originally Posted by John Yester
    My buddy had something similar and took it into Apple and they switched it out. it never showed any damage just the screen under neath has a crack.
    On the retail side? Because Genius Bar doesn't do watch replacements.
    08-10-2016 10:57 AM
  17. John Yester's Avatar
    John Yester
    Correct he walked in and walked out with a new one. His was over 5-6 months old.
    08-10-2016 01:03 PM
  18. robertk328's Avatar
    robertk328
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    Originally Posted by MaTiCeK
    Just to report back. I got a new apple watch, it took them 1 week and a day to get a replacement for me, but at least it was free of charge. Happy!
    Great news!
    08-10-2016 01:24 PM
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