So, for ostensibly the first time ever, I've emailed Tim Cook.
I really don't want to bug the guy, because he is running the most valuable company in the world and all. But, there's an issue with the Modern Buckle sizing. Particularly, what happens when the size is wrong.
I spent about an hour and forty minutes on the phone with at least 5 different Apple people trying to just get my wife's Large-sized Soft Pink Modern Buckle exchanged for a Medium. They can't do it. Period.
I can't be the only one having this problem with band sizing, and there really wasn't any sort of resolution. I did get a really nice manager from (I believe) the Customer Experience team that's looking into it for me, so that's good. But, I felt like Tim needed to know what this process was like, and thought that he might like to look into it.
By all accounts, the Apple watch is in uncharted territory when it comes to products from Apple. But, that being said, this has definitely led to a very un-Apple experience.
Anyone else having similar issues with band sizing and exchanges?
I really don't want to bug the guy, because he is running the most valuable company in the world and all. But, there's an issue with the Modern Buckle sizing. Particularly, what happens when the size is wrong.
I spent about an hour and forty minutes on the phone with at least 5 different Apple people trying to just get my wife's Large-sized Soft Pink Modern Buckle exchanged for a Medium. They can't do it. Period.
I can't be the only one having this problem with band sizing, and there really wasn't any sort of resolution. I did get a really nice manager from (I believe) the Customer Experience team that's looking into it for me, so that's good. But, I felt like Tim needed to know what this process was like, and thought that he might like to look into it.
By all accounts, the Apple watch is in uncharted territory when it comes to products from Apple. But, that being said, this has definitely led to a very un-Apple experience.
Anyone else having similar issues with band sizing and exchanges?