1. Ipheuria's Avatar
    I live in Canada so the pre-order happened at 3AM for me. So I had to set my alarm, not miss it and also try not to wake up my wife. All for the 5 or 10 minutes it took me to order. I was thinking there's gotta be a better way. Why does pre-orders have to begin at 12 Pacific?
    My first choice would be for pre-orders to start at an earlier time like 5PM Pacific. This way it's in the evening so most people are either home or somewhere with a computer. It's evening time which means more people are awake for more pre-orders. This would mean other timezones would be in the morning. So split the pre-orders by timezones. So a second pre-order would go live for other timezones when it is morning time or evening time for them. You take the number of units that are available for pre-order and cut it in half. Ideally my thought is to have all timezones start at a specific time so 9PM in all timezones with a staggered pre-order. This would be more difficult because pre-order units would have to be divided up by timezone. However it is not something the end user would see. Anything you wish they had done differently or additionally that would make it better?
    21stNow likes this.
    04-14-2015 07:34 AM
  2. Nanci's Avatar
    I guess if it's the middle of the night, they aren't AS overwhelmed by orders as if everyone had been awake.

    If I could change anything, it would be that they actually had watches in stock for people who ordered within the first hour or two...
    Just_Me_D, tmadsen and Bane310 like this.
    04-14-2015 07:38 AM
  3. Just_Me_D's Avatar
    I agree with Nanci. It would have been nice if Apple has Watches immediately available for shipment or at least a million or so on hand to sell within 24 hours.
    04-14-2015 07:57 AM
  4. Scatabrain's Avatar
    I think their choice of midnight is due to the downtime of the store. They could figure out how to launch without that downtime and they could change the launch time more easily. I would guess that given that they don't invest any effort to improve this, the timezone hoops would also be more effort then they wish to bother with. Plus this would be pretty easy to game. As others have said, they probably couldn't handle the load if more people were awake to handle the load.

    I largely agree to the spirit of your ideas. I just think they aren't prioritizing any changes to a launch. This time went pretty smooth for me - less glitchy and quicker then a phone preorder. But probably less people.

    I think they put efforts instead into making as many of them as they can.


    Sent from my iPhone 6+ using Tapatalk
    Ipheuria likes this.
    04-14-2015 08:15 AM
  5. cardfan's Avatar
    I thought it went fine. Early bird gets the worm and all that.
    Just_Me_D likes this.
    04-14-2015 08:25 AM
  6. Quackinup's Avatar
    I thought it went fine. Early bird gets the worm and all that.
    Ditto
    04-14-2015 08:34 AM
  7. warcraftWidow's Avatar
    I think their choice of midnight is due to the downtime of the store. They could figure out how to launch without that downtime and they could change the launch time more easily. I would guess that given that they don't invest any effort to improve this, the timezone hoops would also be more effort then they wish to bother with. Plus this would be pretty easy to game. As others have said, they probably couldn't handle the load if more people were awake to handle the load.

    I largely agree to the spirit of your ideas. I just think they aren't prioritizing any changes to a launch. This time went pretty smooth for me - less glitchy and quicker then a phone preorder. But probably less people.

    I think they put efforts instead into making as many of them as they can.


    Sent from my iPhone 6+ using Tapatalk
    Agreed. Apple is well known for having some of the best logistics and supply chain management around. If there was a better way to do it that was at least as profitable, I'm sure they would. I had to get up for a 3am launch as well, and it sucked but I wanted one so I paid the price.
    Just_Me_D and Les74 like this.
    04-14-2015 08:55 AM
  8. Ipheuria's Avatar
    Perhaps I just don't see it the way you guys do. I do agree with all of your points. I agree with the possible overload with more people awake. I agree that the downtime of the store could also be another reason. I agree that it easier. I also think Apple is a huge company with billions of dollars. I think there are ways they could find solutions to all the problems listed for the good of the user. I think the aspect of more people being awake is also a plus for them. If they figure out how to fix the overload issue then that is more pre-orders for them. They could also make the Watch pre-order site a separate site so it just goes live at pre-order time instead of the store going down for changes. I got up and ordered my watch so obviously I'm not cranky about the process. As a user I just think it could be better.
    04-14-2015 09:37 AM
  9. Scatabrain's Avatar
    Perhaps I just don't see it the way you guys do. I do agree with all of your points. I agree with the possible overload with more people awake. I agree that the downtime of the store could also be another reason. I agree that it easier. I also think Apple is a huge company with billions of dollars. I think there are ways they could find solutions to all the problems listed for the good of the user. I think the aspect of more people being awake is also a plus for them. If they figure out how to fix the overload issue then that is more pre-orders for them. They could also make the Watch pre-order site a separate site so it just goes live at pre-order time instead of the store going down for changes. I got up and ordered my watch so obviously I'm not cranky about the process. As a user I just think it could be better.
    That's an interesting idea about a separate site. I think though that it would possibly limit customers finding it. They could effect the same thing by throwing more hardware at it. It appears they are getting better at predicting store load at launch. That says to me that they are doing that to some degree. As none of that makes ship dates any sooner or more devices available I don't think they will change it. Agreed it would be more friendly experience and probably worth the expense.


    Sent from my iPhone 6+ using Tapatalk
    Ipheuria likes this.
    04-14-2015 09:45 AM
  10. Scatabrain's Avatar
    That's an interesting idea about a separate site. I think though that it would possibly limit customers finding it. They could effect the same thing by throwing more hardware at it. It appears they are getting better at predicting store load at launch. That says to me that they are doing that to some degree. As none of that makes ship dates any sooner or more devices available I don't think they will change it. Agreed it would be more friendly experience and probably worth the expense.


    Sent from my iPhone 6+ using Tapatalk
    The lengthy launch takedown is ridiculous.


    Sent from my iPhone 6+ using Tapatalk
    04-14-2015 09:46 AM
  11. Ipheuria's Avatar
    Yeah I guess eventually they will get there but I think Apple is a company of habit and I don't know if all the ducks were in place that they would switch the midnight time. Since I've never bought a competitor's device new I wonder if they face the same kind of issues?
    04-14-2015 10:10 AM
  12. Scatabrain's Avatar
    I can tell you that the MS Band was like the watch in that available stock didn't meet demand. I made a reservation to have one sent to the store for a try on appointment. If I liked it I could but it. Despite several emails from me to the store rep it never happened. Makes me wonder how few they actually made.


    Sent from my iPhone 6+ using Tapatalk
    04-14-2015 10:14 AM
  13. Ipheuria's Avatar
    I can tell you that the MS Band was like the watch in that available stock didn't meet demand. I made a reservation to have one sent to the store for a try on appointment. If I liked it I could but it. Despite several emails from me to the store rep it never happened. Makes me wonder how few they actually made.


    Sent from my iPhone 6+ using Tapatalk
    wow that is a very crappy experience
    04-14-2015 10:23 AM
  14. HankAZ's Avatar
    Perhaps I just don't see it the way you guys do. I do agree with all of your points. I agree with the possible overload with more people awake. I agree that the downtime of the store could also be another reason. I agree that it easier. I also think Apple is a huge company with billions of dollars. I think there are ways they could find solutions to all the problems listed for the good of the user. I think the aspect of more people being awake is also a plus for them. If they figure out how to fix the overload issue then that is more pre-orders for them. They could also make the Watch pre-order site a separate site so it just goes live at pre-order time instead of the store going down for changes. I got up and ordered my watch so obviously I'm not cranky about the process. As a user I just think it could be better.
    I don't see the "more people are awake" argument holding much credibility. As the old saying goes, it's always 5 o'clock somewhere. Midnight in Cupertino is morning (8-11 am) in EMEA and afternoon/eveningi (3-5 pm) in JAPA.

    Launching at midnight in Cupertino only really impacts North/South America.
    04-14-2015 10:25 AM
  15. kch50428's Avatar
    I thought it went fine. Early bird gets the worm and all that.
    Perspective... early worms get it via the bird.
    04-14-2015 10:25 AM
  16. Audizine's Avatar
    I also think is because of the overload it will cause if is in the middle of the day.
    And another point would be that only the die hards would be willing to wake up at 3am to pre-order. So is a reward for the die hards to get it first before everyone else.
    Ipheuria and tmadsen like this.
    04-14-2015 10:42 AM
  17. Ipheuria's Avatar
    I also think is because of the overload it will cause if is in the middle of the day.
    And another point would be that only the die hards would be willing to wake up at 3am to pre-order. So is a reward for the die hards to get it first before everyone else.
    I like this perspective I never thought of that.

    I don't see the "more people are awake" argument holding much credibility. As the old saying goes, it's always 5 o'clock somewhere. Midnight in Cupertino is morning (8-11 am) in EMEA and afternoon/eveningi (3-5 pm) in JAPA.

    Launching at midnight in Cupertino only really impacts North/South America.
    Which is why I said they would have a two stage roll out so that no timezone has to suffer for the other.
    04-14-2015 11:16 AM
  18. iEd's Avatar
    For the folks that preordered at 12am pacific. Is your delivery date 4/24? Anybody one make it before they sold out?


    Sent from my iPhone 6 Plus using Tapatalk
    04-14-2015 11:50 AM
  19. Ipheuria's Avatar
    For the folks that preordered at 12am pacific. Is your delivery date 4/24? Anybody one make it before they sold out?


    Sent from my iPhone 6 Plus using Tapatalk
    Check through here you should find people from the timezone you're asking about. http://forums.imore.com/apple-watch/...ml#post2490976
    04-14-2015 12:23 PM
  20. Premium1's Avatar
    Had more in stock. Make it so it's not 3am for those of us on the East Coast.
    04-14-2015 12:25 PM
  21. phreddyl's Avatar
    I wish they had more stock- I think those of us who got up at 3am to order should know by now if we will have the watch for launch day. I got in right away and had my confirmation email by 3:04. My date is 4/24-5/8- that's ridiculous


    Sent from my iPhone 6
    04-14-2015 12:32 PM
  22. Ipheuria's Avatar
    Had more in stock. Make it so it's not 3am for those of us on the East Coast.
    Good glad to know I'm not the only one who feels this way

    I wish they had more stock- I think those of us who got up at 3am to order should know by now if we will have the watch for launch day. I got in right away and had my confirmation email by 3:04. My date is 4/24-5/8- that's ridiculous


    Sent from my iPhone 6
    See I was also thinking of some way that Apple could do this but it's really a tough nut to crack. I thought well what if they took pre-orders earlier so that they know the number of units ordered. Then they could produce it and everyone that pre-ordered would get it on launch day. So in other words instead of pre-orders on April 10th they would have done it in March giving them a month to produce all the units needed. The problem is that with that much time people might cancel their orders or somehow Apple will be left with un-sold units. Apple is better off catching up to demand rather than over-producing. If there are unsold units it would hit them on two fronts, the media that would have a feild day with it and the investors who would look at the unsold units negatively.
    04-14-2015 12:40 PM
  23. Premium1's Avatar
    Good glad to know I'm not the only one who feels this way



    See I was also thinking of some way that Apple could do this but it's really a tough nut to crack. I thought well what if they took pre-orders earlier so that they know the number of units ordered. Then they could produce it and everyone that pre-ordered would get it on launch day. So in other words instead of pre-orders on April 10th they would have done it in March giving them a month to produce all the units needed. The problem is that with that much time people might cancel their orders or somehow Apple will be left with un-sold units. Apple is better off catching up to demand rather than over-producing. If there are unsold units it would hit them on two fronts, the media that would have a feild day with it and the investors who would look at the unsold units negatively.
    Yeah the getting up is the worst. I'd be really upset if I got up and wasn't getting the watch until June or later.


    Sent from my iPhone using tapatalk
    Ipheuria likes this.
    04-14-2015 12:41 PM
  24. briankeith513's Avatar
    Try-ons before the Pre-orders began, so customers can make better decisions about what to pre-order, and of course, have actual stock before pre-orders began
    Ipheuria likes this.
    04-14-2015 01:11 PM
  25. lv1's Avatar
    Having to get up at 3:00AM EST is ludicrous. They should do it late evening EST, say 10PM and that would make it 7:00PM west coast. I am sure Apple is smart enough to figure out IT issues for the online store ordering. The inventory was grossly inadequate and are resulting in long delays in shipment dates. They should have options available for store pick up. It is more important with a new item such as this and lack of familiarity with it by the consumer. They should have had expedited delivery options available not just standard shipping.
    04-14-2015 02:20 PM
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