5.1 bricked Watch? Post here

[pkguy323]

I downloaded the watchOS 5.1 to my Apple Watch 4 44mm and it bricked it. Stuck at Apple Logo. I took it to the Apple store and they were not aware but had to send it in instead of replace because of no inventory.

 

[nikkisharif]

5.1 bricked Eatch? Post here

I downloaded the watchOS 5.1 to my Apple Watch 4 44mm and it bricked it. Stuck at Apple Logo. I took it to the Apple store and they were not aware but had to send it in instead of replace because of no inventory.

Unfortunately, this is a known issue. Apple pulled 5.1 a couple of days ago. It was reported in the forums, previously. Hopefully, you’ll get your watch back soon.

https://forums.imore.com/watchos/408489-watchos-5-1-official.html

 

[Almeuit]

Luckily I was out of town and didn't get the update since it was pulled before hand.

Apple should hopefully make it right if yours can't be fixed.

 

[anachrotech]

I did install and nearly had a breakdown. :concern: After starting the installation, I read of the bricking problem here. As I sat and looked at the watch, it had already started the installation and was too late to stop. Talk about anxiety. Fortunately, it installed with no issue.

I wonder what the difference is in the ones that brick and those that don't?
I have the GPS only Series 4.

 

[Just_Me_D]

I already had it installed (watchOS 5.1 Dev beta) and it’s running great on my Series 3 watch....Thankfully...

 

[Snoweagle]

I already had it installed (watchOS 5.1 Dev beta) and it’s running great on my Series 3 watch....Thankfully...

WatchOS 5.1 bricking issue mainly affects the Series 4 watches.

 

[Lee_Bo]

WatchOS 5.1 bricking issue mainly affects the Series 4 watches.

Any information to know if it's more GPS only or LTE models?

 

[necigrad]

I have the GPS only and was bricked by the update. Just got an email from Apple stating they can’t fix it and will be sending it back with a letter explaining.

 

[nikkisharif]

I have the GPS only and was bricked by the update. Just got an email from Apple stating they can’t fix it and will be sending it back with a letter explaining.

OMG...they aren’t going to replace it?

 

[necigrad]

So, the answer is... We (including Apple Customer Support) doens't know what was or was not done. I'm attaching two screenshots; one of the email and one from the Apple Support page. To me they're contradictory. The rep I spoke to (Ashley) was exceptionally polite and seems genuinely concerned that I be treated right, but isn't certain what's going on. From the notes she read what I THINK happened is that the watch discharged 100% and shut off. When Apple got it back they charged it and it worked fine. I've agreed to not yell and scream at her (problems like a frozen $400 watch get me bent out of shape in a major way!) and to wait until I get the watch back on Monday. My gut tells me it's going to work just fine and it just needed to die and be recharged, but I can't say for certain. She'll be calling me on Tuesday (she's off Monday) regardless of if a brick or a 100% functioning watch comes back.

 

[nikkisharif]

So, the answer is... We (including Apple Customer Support) doens't know what was or was not done. I'm attaching two screenshots; one of the email and one from the Apple Support page. To me they're contradictory. The rep I spoke to (Ashley) was exceptionally polite and seems genuinely concerned that I be treated right, but isn't certain what's going on. From the notes she read what I THINK happened is that the watch discharged 100% and shut off. When Apple got it back they charged it and it worked fine. I've agreed to not yell and scream at her (problems like a frozen $400 watch get me bent out of shape in a major way!) and to wait until I get the watch back on Monday. My gut tells me it's going to work just fine and it just needed to die and be recharged, but I can't say for certain. She'll be calling me on Tuesday (she's off Monday) regardless of if a brick or a 100% functioning watch comes back.View attachment 124942View attachment 124943

Very interesting Let us know how this turns out.

 

[Annie_M]

This is intriguing... and I guess I’d be cautiously optimistic. Please keep us posted

 

[Snoweagle]

Any information to know if it's more GPS only or LTE models?

Should be both types.

 

[necigrad]

I'm expecting a call from Apple tomorrow to follow up, but I've nothing but good news to say. I got the watch back this morning, charged it up, and wore it for the day. When I opened the package it was packed with care, to the point of seeming like a new product. It works just fine and either never actually updated or was reverted to 5.0.1. I have had nothing said about any charges, though I also didn't get a letter explaining anything.

 

[nikkisharif]

I'm expecting a call from Apple tomorrow to follow up, but I've nothing but good news to say. I got the watch back this morning, charged it up, and wore it for the day. When I opened the package it was packed with care, to the point of seeming like a new product. It works just fine and either never actually updated or was reverted to 5.0.1. I have had nothing said about any charges, though I also didn't get a letter explaining anything.

That’s great news!!!! So glad you received your watch back in working condition

 

[Snoweagle]

By the way, 5.1.1 is out.

 

[Annie_M]

I'm expecting a call from Apple tomorrow to follow up, but I've nothing but good news to say. I got the watch back this morning, charged it up, and wore it for the day. When I opened the package it was packed with care, to the point of seeming like a new product. It works just fine and either never actually updated or was reverted to 5.0.1. I have had nothing said about any charges, though I also didn't get a letter explaining anything.

I'm so glad to here that all is well for you and your Watch! A happy ending to a real nightmare!