1. hb2woodpencil's Avatar
    Hello all. Looking for help before I head into the Apple Store. I have a series 3 that has about 4-7 cracks on the back aluminium case. Two run from the circle out and two run along both sides of the watch. I haven’t dropped the watch. I have bumped the face of ten watch against a table while wearing it. The glass is ok.
    The watch is 11 moths old. The telephone rep wants to use my Apple care, however I think this might be a defect and be covered by Apple. Has anyone else had this problem? If so how dois Apple remedy it.
    03-10-2019 05:31 PM
  2. Just_Me_D's Avatar
    I haven’t had any such problems with my Watch Series 3. Sorry.
    03-10-2019 05:48 PM
  3. Annie_8plus's Avatar
    Wow! Im glad to share that my series 3 has none of these cracks. Im sorry you do.
    03-10-2019 06:07 PM
  4. hb2woodpencil's Avatar
    Well long story short I had to use my Apple care. The watch was sent in and they found that the cracks were a result of “damage”.
    Attached Thumbnails Cracked aluminum case on back of series 3 watch.-6883139b-e678-4abe-9804-35c253928405.jpg  
    03-29-2019 09:42 PM
  5. nikkisharif's Avatar
    Well long story short I had to use my Apple care. The watch was sent in and they found that the cracks were a result of “damage”.
    That looks terrible Are they going to replace it, since you have Apple Care?
    03-30-2019 08:28 AM
  6. Annie_8plus's Avatar
    03-30-2019 08:48 AM
  7. Lee_Bo's Avatar
    What stinks is what Apple may call "damage", we call normal everyday use.

    Honestly, that doesn't look like damage. That looks like defects in material.
    03-30-2019 10:34 AM

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