1. eyecrispy's Avatar
    I updated my Apple Watch to 4.3 last night and noticed this morning that none of my contact names are showing up when I receive text notifications. Same in my favorites list. I’ve unpaired and repaired my watch and tried to resync the data. No luck. Anyone know what else I need to do? Annoying to get a text notification and only see the phone number and have no clue who is texting me.
    03-30-2018 04:43 PM
  2. doogald's Avatar
    I updated my Apple Watch to 4.3 last night and noticed this morning that none of my contact names are showing up when I receive text notifications. Same in my favorites list. I’ve unpaired and repaired my watch and tried to resync the data. No luck. Anyone know what else I need to do? Annoying to get a text notification and only see the phone number and have no clue who is texting me.
    When you say you tried to resync the data, does that mean that you went into the Watch app / General / Reset / Reset sync data?
    03-30-2018 05:28 PM
  3. eyecrispy's Avatar
    When you say you tried to resync the data, does that mean that you went into the Watch app / General / Reset / Reset sync data?
    Yep! Nothing appeared to happen .... but I believe it does that in the background.
    03-30-2018 06:26 PM
  4. edswife1970's Avatar
    I updated my Apple Watch to 4.3 last night and noticed this morning that none of my contact names are showing up when I receive text notifications. Same in my favorites list. I’ve unpaired and repaired my watch and tried to resync the data. No luck. Anyone know what else I need to do? Annoying to get a text notification and only see the phone number and have no clue who is texting me.
    Gosh, now I’m afraid to update to OS 4.3. Without the contact name, I wouldn’t have a clue who it was! I don’t know anybody’s phone number any more. Keep us posted if you figure it out.
    03-30-2018 07:58 PM
  5. doogald's Avatar
    Gosh, now I’m afraid to update to OS 4.3. Without the contact name, I wouldn’t have a clue who it was! I don’t know anybody’s phone number any more. Keep us posted if you figure it out.
    I’m on 4.3 and have no issue with contact names in messages.
    taeisme likes this.
    03-30-2018 08:35 PM
  6. eyecrispy's Avatar
    Gosh, now I’m afraid to update to OS 4.3. Without the contact name, I wouldn’t have a clue who it was! I don’t know anybody’s phone number any more. Keep us posted if you figure it out.
    I will restore it and set up as new tonight. I restored backup earlier after unpairing and repairing but it didn’t work. And yes, it’s so annoying.
    03-30-2018 08:37 PM
  7. eyecrispy's Avatar
    Wiped the dang thing. Set it up as new. No cigar.
    03-30-2018 10:37 PM
  8. doogald's Avatar
    Wiped the dang thing. Set it up as new. No cigar.
    And, just to ask the obvious question, do you have contact names in the Messages app on the iPhone?

    I'd almost wonder if it's worth going into (on the iPhone) settings / accounts and passwords and tapping each account that has contact sync, turn it off, wait a few minutes, turn it back on again, make sure that contact are populated on the phone again, and then restart the watch to see if that changes anything. That's the only thing I can think of other than making a Genius Bar appointment.
    03-31-2018 05:49 AM
  9. Lee_Bo's Avatar
    My wife and I had this same issue with our original AW's, and resyncing contacts (which happens in the background) resolved it. So far we're ok on 4.3 on watches and 11.3 on phones.
    03-31-2018 07:53 AM
  10. eyecrispy's Avatar
    And, just to ask the obvious question, do you have contact names in the Messages app on the iPhone?

    I'd almost wonder if it's worth going into (on the iPhone) settings / accounts and passwords and tapping each account that has contact sync, turn it off, wait a few minutes, turn it back on again, make sure that contact are populated on the phone again, and then restart the watch to see if that changes anything. That's the only thing I can think of other than making a Genius Bar appointment.
    Yes contact names are fine on the phone. I’ll give your suggestion a shot. My contacts have always sync’d from exchange through work. Have never had a prob with it with my AW until now.
    03-31-2018 07:55 AM
  11. eyecrispy's Avatar
    And, just to ask the obvious question, do you have contact names in the Messages app on the iPhone?

    I'd almost wonder if it's worth going into (on the iPhone) settings / accounts and passwords and tapping each account that has contact sync, turn it off, wait a few minutes, turn it back on again, make sure that contact are populated on the phone again, and then restart the watch to see if that changes anything. That's the only thing I can think of other than making a Genius Bar appointment.
    Ok I did it and now the contact names are not showing in messages on my phone either. Grrrrrrr. Infuriating.
    03-31-2018 08:35 AM
  12. msm0511's Avatar
    You could try making a dummy contact in your iPhone to start the resync process automatically to see if that works.
    03-31-2018 09:07 AM
  13. doogald's Avatar
    Ok I did it and now the contact names are not showing in messages on my phone either. Grrrrrrr. Infuriating.
    Workaround? Maybe export your contacts from your Exchange account and import them into an iCloud or Google account that you sync with for now and then check it every once in a while to see if the Exchange sync issue gets fixed.
    03-31-2018 09:56 AM
  14. eyecrispy's Avatar
    You could try making a dummy contact in your iPhone to start the resync process automatically to see if that works.
    I did that and it fixed the phone part .... but the watch is still unchanged. I’m signing out of iCloud and back in. Doubtful it’ll work but can’t think of anything else.
    03-31-2018 10:07 AM
  15. edswife1970's Avatar
    I updated my Apple Watch to 4.3 last night and noticed this morning that none of my contact names are showing up when I receive text notifications. Same in my favorites list. I’ve unpaired and repaired my watch and tried to resync the data. No luck. Anyone know what else I need to do? Annoying to get a text notification and only see the phone number and have no clue who is texting me.
    Just bit the bullet and updated my watch. My contact names still show up! Hope you find a solution soon.
    04-01-2018 11:38 AM
  16. eyecrispy's Avatar
    Just bit the bullet and updated my watch. My contact names still show up! Hope you find a solution soon.
    I am certain mine is because my contacts are sync’d with exchange. I turned on my google contacts and they’re showing up now. I hope they patch it soon.
    04-01-2018 02:51 PM
  17. doogald's Avatar
    I did some Googling and I found some old discussions that seemed to suggest (particularly with Exchange sync ) that if you have any contacts with non-ASCII symbols or obvious errors in their names, then sync to the watch of the contacts fails, even though they are on the iPhone. Ad not just those contacts - it would stop all contacts from syncing. (Some of these threads are obviously from the original watchOS or watchOS 2, so who knows if this is still an issue?)

    Still, if you go through the list of contacts and see any obvious non-characters in the name field, and edit the contacts so those characters are removed, I'd at least give this a try?
    04-01-2018 05:45 PM
  18. eyecrispy's Avatar
    I did some Googling and I found some old discussions that seemed to suggest (particularly with Exchange sync ) that if you have any contacts with non-ASCII symbols or obvious errors in their names, then sync to the watch of the contacts fails, even though they are on the iPhone. Ad not just those contacts - it would stop all contacts from syncing. (Some of these threads are obviously from the original watchOS or watchOS 2, so who knows if this is still an issue?)

    Still, if you go through the list of contacts and see any obvious non-characters in the name field, and edit the contacts so those characters are removed, I'd at least give this a try?
    Thanks. I’ll try to take a look tomorrow .... but the thing is I haven’t added or updated any of my contacts in awhile so not sure that’s the issue. If it is then that would be easy fix assuming I can find the offending contact(s).
    JamesScott0 likes this.
    04-01-2018 11:08 PM

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