1. Tartarus's Avatar
    I was under that impression as well but after reading your post it has me rethinking picking up a Series 3.
    Will enabling call forwarding do anything different?
    Enabling call forwarding will allow your other devices to ring at the same time as your iPhone does.
    Disabling it will stop this.
    I am under the impression that the Apple Watch LTE will ring regardless of the feature enabled or disabled, but I’m not quite sure.
    Hopefully someone else can clear things up soon.
    10-01-2017 07:15 AM
  2. Mac Guy's Avatar
    I’m really hesitant to enable call forwarding,
    I haven't seen that mentioned anywhere yet. I've use 'call forwarding' for phones from time to time and have never needed to activate it for my Watches. As far as I know, they don't need or do call forwarding from Watch to phone.

    Ever since I had my first Watch, all I need to do is answer it on the Watch (if convenient) and then pickup the phone (if required). It's more similar to picking up an extension on a landline and hanging up the first phone. I didn't enable anything beyond the initial pairing of my Watches.
    Tartarus likes this.
    10-01-2017 12:14 PM
  3. doogald's Avatar
    Apple very specifically said that the watch will ring at the same number, and calls from the watch will have a caller ID from the same number, and never said *anything* about call forwarding being required. The carriers just assign it a number that is never used because that's what they have to do on their systems to bill another device, as my carrier (Verizon) does with an iPad.
    newtoios likes this.
    10-01-2017 04:12 PM
  4. newtoios's Avatar
    Apple very specifically said that the watch will ring at the same number, and calls from the watch will have a caller ID from the same number, and never said *anything* about call forwarding being required. The carriers just assign it a number that is never used because that's what they have to do on their systems to bill another device, as my carrier (Verizon) does with an iPad.
    That’s what I thought as well.

    I didn’t want to have to give out a separate number for my watch.
    10-04-2017 09:02 AM
  5. 2BTs4Me's Avatar
    I got my first AT&T bill today, and they not only assigned me a new number, they charged me for a second line, AND said that I owned a phone that I don't own. They fixed it after a nice long chat tho.
    Jude526 likes this.
    10-04-2017 10:07 PM
  6. djg21's Avatar
    Verizon activated my AW3 but it’s not supposed to ship until 11/9. I’ll be upset if it starts to bill me early.
    10-07-2017 07:00 PM
  7. dchandler's Avatar
    Verizon activated my AW3 but it’s not supposed to ship until 11/9. I’ll be upset if it starts to bill me early.
    It will not bill you until you get it
    10-07-2017 10:15 PM
  8. djg21's Avatar
    It came in the mail yesterday, a month ahead of schedule.
    Jude526 likes this.
    10-11-2017 08:47 PM
  9. dchandler's Avatar
    It came in the mail yesterday, a month ahead of schedule.
    When did you order your series 3
    10-11-2017 08:48 PM
  10. djg21's Avatar
    When did you order your series 3
    I can’t check the exact date, but it was about two weeks ago. I ordered from Verizon.
    dchandler likes this.
    10-11-2017 08:51 PM
  11. rdmartin1's Avatar
    Are they charging $20 line access for the watch too?
    11-05-2017 06:48 AM
  12. bluesqueen23's Avatar
    Are they charging $20 line access for the watch too?
    $10. At least on mine.
    11-05-2017 09:13 AM
  13. Jude526's Avatar
    Then they can call customer service instead of wasting our time in store, or they could have actually read the Customer Service Summery when they activated their tablet before they signed.
    Giving your customers good customer service isn’t a waste of time. If you were my employee you wouldn’t work for me very long. If one of my team members ever has an attitude helping out a customer they can find work elsewhere
    Helping customers will bring YOU customers. They will brag to their friends how thoughtful you were. But just like good service. Giving bad customer service is shared too

    How would YOU like to be treated?
    11-16-2017 08:21 PM
  14. Mac Guy's Avatar
    Giving your customers good customer service isn’t a waste of time. If you were my employee you wouldn’t work for me very long. If one of my team members ever has an attitude helping out a customer they can find work elsewhere
    Helping customers will bring YOU customers. They will brag to their friends how thoughtful you were. But just like good service. Giving bad customer service is shared too

    How would YOU like to be treated?

    Agree 100% on all points. Very well stated.

    And giving bad customer service is actually more readily shared.

    But maybe this guy is 'professional' enough to hide his contempt for the unwary, thoughtless customer who dare enter the store to talk face to face with a human instead of jousting with a phone tree that often doesn't clearly offer an option the customer is looking for.

    And very often using phone or online chat means dealing with someone offshore where accents and scripts can mean an even more exasperating experience than tolerating (which I don't) a contemptuous store employee.
    Jude526 likes this.
    11-16-2017 08:46 PM
  15. ItnStln's Avatar
    Agree 100% on all points. Very well stated.

    And giving bad customer service is actually more readily shared.

    But maybe this guy is 'professional' enough to hide his contempt for the unwary, thoughtless customer who dare enter the store to talk face to face with a human instead of jousting with a phone tree that often doesn't clearly offer an option the customer is looking for.

    And very often using phone or online chat means dealing with someone offshore where accents and scripts can mean an even more exasperating experience than tolerating (which I don't) a contemptuous store employee.
    You fail to acknowledge that certain things must be handled by customer service and not in store either corporate or authorized retail.
    I have a family member who paid close to $200,000 for a Mercedes-Benz and the GPS stopped working within six months. He called the sales person and was basically told to contact the service department. That isn't the family member's first Mercedes-Benz or first six figure car either. If this works for a $200,000 car then it works for a phone.
    11-22-2017 11:21 AM
  16. Mac Guy's Avatar
    You fail to acknowledge that certain things must be handled by customer service and not in store either corporate or authorized retail.
    I need acknowledge nothing. You fail to get the point. This ultimately is about who should handle what, but how a customer should be treated and your attitude towards a customer makes the unforgivable transgression of contacting the wrong person (you) or department ('yours') for assistance. Oh, the humanity. Everyone who responded to your original post regarding this subject got the point.

    You still don't. I will agree the less contact you have with a customer, the better off the customer and your company are for it.
    AllanRosen likes this.
    11-25-2017 05:12 AM
  17. ItnStln's Avatar
    I need acknowledge nothing. You fail to get the point. This ultimately is about who should handle what, but how a customer should be treated and your attitude towards a customer makes the unforgivable transgression of contacting the wrong person (you) or department ('yours') for assistance. Oh, the humanity. Everyone who responded to your original post regarding this subject got the point.

    You still don't. I will agree the less contact you have with a customer, the better off the customer and your company are for it.
    Actually you do need to acknowledge that there are certain things that can't be handled at the store level that are required to go through customer service.
    I get the point but it is clear that you don't. It isn't my fault that there are things that can't be handled in store such as billing and tech support. That is why there is a dedicated team at customer service for those issues. Customers need not get rude when they are directed to the correct department which is typically what happens. My job is sales and sales management not billing and not tech support. The sales channel has quotas whereas billing and tech support don't.

    Let me reiterate something that I've said before: I have a family member who paid close to $200,000 for a Mercedes-Benz and the GPS stopped working within six months. He called the sales person and was basically told to contact the service department. That isn't the family member's first Mercedes-Benz or first six figure car either. If this works for a $200,000 car then it works for a phone. According to you this is wrong of the sales rep to send my family member to the service department.
    11-26-2017 10:15 AM
  18. Just_Me_D's Avatar
    ... Customers need not get rude when they are directed to the correct department which is typically what happens. My job is sales and sales management not billing and not tech support. The sales channel has quotas whereas billing and tech support don't.

    ...
    In and of itself, that statement is true. Customers 'should' NOT get upset when being directed to the proper section/department. In regard to seeking assistance via phone, what typically ticks 'me' off is having to listen to a menu that does not mention my specific issue and then having to wait forever just to speak with a human. Then after getting in contact with a human, I'm then put on hold again for an eternity while they refer me to the "correct department". Then once I am in contact with the correct person, I have to start completely over with explaining the situation. At that point, my patience is long gone.....(laughing)
    Tartarus and firstborn80 like this.
    11-26-2017 12:40 PM
  19. ItnStln's Avatar
    In and of itself, that statement is true. Customers 'should' NOT get upset when being directed to the proper section/department. In regard to seeking assistance via phone, what typically ticks 'me' off is having to listen to a menu that does not mention my specific issue and then having to wait forever just to speak with a human. Then after getting in contact with a human, I'm then put on hold again for an eternity while they refer me to the "correct department". Then once I am in contact with the correct person, I have to start completely over with explaining the situation. At that point, my patience is long gone.....(laughing)
    Exactly! I agree that the phone menus typically aren't the best. However the one we use internally is equally disorganized. Plus internally we don't get people who speak good English. I'm not sure why people feel the need to say it is wrong to hand off the customer to the correct department if it's not something that I am able to help them with.
    12-01-2017 05:36 PM
  20. felloffthetruck's Avatar
    If you make a call from the watch does it use the watches number or the one from your iPhone?
    12-31-2017 01:27 PM
  21. Mac Guy's Avatar
    If you make a call from the watch does it use the watches number or the one from your iPhone?
    The Watch doesn't really have its own telephone number in the same way that your phone does. So your phone's number is what shows if it isn't blocked.
    01-02-2018 05:25 AM
  22. Mac Guy's Avatar
    I'm not sure why people feel the need to say it is wrong to hand off the customer to the correct department if it's not something that I am able to help them with.
    That has not been my issue and you keep missing that point, as demonstrated in the above statement. Nobody is saying that, at least not me.

    I let the matter drop as it was obvious I was shoveling sand against the tide. But I can press on if you like.
    01-02-2018 05:30 AM
  23. felloffthetruck's Avatar
    Just hooked my watch up to Verizon and I'm wondering where I can see my signal strength?

    My little antenna icon is white next to my blue WiFi icon.

    Never mind, I got it working.
    Last edited by felloffthetruck; 01-02-2018 at 10:10 PM.
    01-02-2018 09:30 PM
  24. ItnStln's Avatar
    That has not been my issue and you keep missing that point, as demonstrated in the above statement. Nobody is saying that, at least not me.

    I let the matter drop as it was obvious I was shoveling sand against the tide. But I can press on if you like.
    I'm not missing the point it is you who is missing the point. Let me say it again: I'm not sure why people feel the need to say it is wrong to hand off the customer to the correct department if it's not something that I am able to help them with.
    It's not just in the phone industry. As I said before I have a family member who paid close to $200,000 for a Mercedes-Benz and the GPS stopped working within six months. He called the sales person and was basically told to contact the service department. That isn't the family member's first Mercedes-Benz or first six figure car either. If this works for a $200,000 car then it works for a phone. According to you this is wrong of the sales rep to send my family member to the service department. Customers need not get rude when they are directed to the correct department which is typically what happens. My job is sales and sales management not billing and not tech support. Billing and tech support aren't handled at the store level, there are dedicated billing and tech support teams who are able to handle those issues.
    01-04-2018 10:51 AM
  25. ItnStln's Avatar
    Just hooked my watch up to Verizon and I'm wondering where I can see my signal strength?

    My little antenna icon is white next to my blue WiFi icon.

    Never mind, I got it working.
    How'd you get it working?
    01-04-2018 10:52 AM
51 123

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