11-03-2017 09:17 PM
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  1. Cbush1952's Avatar
    Cbush1952
    Installed update on Apple TV a few minutes ago and now remote won’t work. Can not scroll out of tv app or put to sleep. Screen sits there until time out and screen saver comes on. Tried to reset by unplugging, didn’t help. Please help. 4th gen
    Last edited by Cbush1952; 11-02-2017 at 10:18 PM. Reason: Info left out
    11-02-2017 10:16 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    What happens if you press one of the buttons on the remote?
    Also, did you charge the remote, to see if that’s the issue?
    11-02-2017 10:49 PM
  3. Cbush1952's Avatar
    Cbush1952
    Nothing happens. App on I phone and iPad are working. Yes it is charged. Went to settings, remotes and devices and it is not seen, just iPhone and ipad
    11-03-2017 07:39 PM
  4. Cbush1952's Avatar
    Cbush1952
    Nothing happens. App on I phone and iPad are working. Yes it is charged. Went to settings, remotes and devices and it is not seen, just iPhone and ipad
    11-03-2017 08:23 PM
  5. Cbush1952's Avatar
    Cbush1952
    Originally Posted by Cbush1952
    Installed update on Apple TV a few minutes ago and now remote won’t work. Can not scroll out of tv app or put to sleep. Screen sits there until time out and screen saver comes on. Tried to reset by unplugging, didn’t help. Please help. 4th gen
    Never mind. Just found out had to sync again after update
    11-03-2017 09:17 PM
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