12-04-2015 07:07 AM
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  1. Scatabrain's Avatar
    Scatabrain
    Anyone get HBO or Hulu video to watch a show?

    On HBO I see the first few seconds of a show and then the screen goes black. Audio still works. HULU, audio works but black screen right away.

    Going to try a second TV today to see if any different. Codecs and all that could be an issue.
    11-02-2015 08:18 AM
  2. cwaffles's Avatar
    cwaffles
    I've watched video on both with no issues at all.
    11-02-2015 08:35 AM
  3. BreakingKayfabe's Avatar
    BreakingKayfabe
    On the new gen? I've had a couple of experiences like that on the ATV3 with other video services but a reboot helped. It's rare that it happens, but it does.
    11-02-2015 03:39 PM
  4. Scatabrain's Avatar
    Scatabrain
    4th gen. Rebooted all the things. It's funny because you see the picture briefly before it goes to black. I would think it was an app except it happens in 2 apps. Both are DRM video. Youtube works great. I have seen this type of oddity with dvd region/codec incompatibility. Sometimes in those cases it could be audio that didn't work or video.
    11-02-2015 04:22 PM
  5. cwaffles's Avatar
    cwaffles
    Originally Posted by Scatabrain
    4th gen. Rebooted all the things. It's funny because you see the picture briefly before it goes to black. I would think it was an app except it happens in 2 apps. Both are DRM video. Youtube works great. I have seen this type of oddity with dvd region/codec incompatibility. Sometimes in those cases it could be audio that didn't work or video.
    Is your ATV wired or wireless? I played both Hulu and Netflix videos again tonight with no issues. My ATV is hooked to my wireless network.
    11-02-2015 11:21 PM
  7. Scatabrain's Avatar
    Scatabrain
    Wireless. Apple router.
    11-03-2015 02:19 PM
  8. Peligro911's Avatar
    Peligro911
    Moderator
    maybe delete the app and re install?

    or try a hard wired connection just to test?
    11-03-2015 02:38 PM
  9. Not Quite Right's Avatar
    Not Quite Right
    Trusted Member
    I've no problems with any streaming so far ...
    11-03-2015 03:35 PM
  10. cwaffles's Avatar
    cwaffles
    Originally Posted by Scatabrain
    Wireless. Apple router.
    I would try wired just as a test if that's an option for you. I would think if this was a widespread issue, there would be many more posts about it.
    11-03-2015 05:43 PM
  11. Scatabrain's Avatar
    Scatabrain
    It turned out to be the hdmi cable. Thanks.
    11-04-2015 02:54 PM
  12. Dark_Huntress's Avatar
    Dark_Huntress
    No problems here. They both work fine for me.
    11-07-2015 11:22 PM
  13. tbiland8's Avatar
    tbiland8
    Netflix works just fine.
    12-04-2015 07:07 AM
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