1. EmEuS's Avatar
    New Apple TV remote is not working with my unit. Tried repairing, rebooting etc to no avail. Anyone else having this problem?

    4th Gen 64GB Apple TV
    10-30-2015 05:18 PM
  2. raphie's Avatar
    May be our issue. Out older remote is working with NEW Apple tv?????
    10-30-2015 05:56 PM
  3. EmEuS's Avatar
    May be our issue. Out older remote is working with NEW Apple tv?????
    Yes. I'm on with applecare now "Bob" says in the 5th person he's talked to with the same issue. I used my old school Apple remote worked without issue.

    He walked me through hiking menu and up. Tried syncing through "learn remote" via settings. Nothing.

    I'm on home now so someone can "take care of this".
    10-30-2015 06:06 PM
  4. EmEuS's Avatar
    UPDATE.

    So holding menu and "+" worked. Hassle but I must say the new layout is slick and remote handles wonderfully.
    10-30-2015 06:14 PM
  5. raphie's Avatar
    Reboot worked for us & then holding menu + same time and after many tries ! Finally worked !!!!
    10-30-2015 06:18 PM
  6. lv1's Avatar
    How do you reboot with the new remote?
    10-30-2015 08:46 PM
  7. reddog5050501's Avatar
    I bought 2 and neither remote was working. Called support and they have me taking them back to the store and exchanging them units out.
    10-31-2015 02:51 PM
  8. Peligro911's Avatar
    Mine works good only bummer is I can't use the remote app on my phone like on the other generations
    10-31-2015 05:01 PM
  9. raphie's Avatar
    How do you reboot with the new remote?
    I rebooted Apple TV unit not remote
    10-31-2015 07:22 PM
  10. lv1's Avatar
    There used to be a way to reboot the Apple TV using the remote by pressing two buttons on the remote. My question was, is there to do that now?
    10-31-2015 07:57 PM
  11. raphie's Avatar
    Not sure! Not thrilled with this at this moment. Hard to move on Hulu app right now.
    10-31-2015 08:15 PM
  12. Dave Marsh's Avatar
    Go to the iBooks Store and download the Apple TV User Guide for the owners manual for the new Apple TV. Be careful to use the exact title. There are third party guides that are not free.
    11-01-2015 02:20 AM

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