1. reeneebob's Avatar
    So yesterday we headed to Ottawa for a concert and, since we have my old 6 Plus my husband is using (which has AppleCare expiring in September) and my 6S Plus with AppleCare, I wanted to take his in to be checked out before coverage ran out. He had a chip in the screen from a fall (but no other damage) but it's been dropping wifi for some time now and I wanted them to look at it. They swapped the phone and didn't charge even the AppleCare deductible - I couldn't believe it. Meanwhile, my 6S+ has had a deep but cosmetic scratch in the screen for some time that ran from the edge 3/4 of the way across the screen. I mentioned that to the Genius who was working with us.

    He replaced the screen at no charge under warranty. Not even a deductible. I fully expected to pay the deductibles for both phones and was fully happy to do so.

    Pretty much cemented me as Apple for life. WTG Bayshore Apple Store
    Tartarus, nikkisharif and Trees like this.
    07-17-2016 01:46 PM
  2. phreddyl's Avatar
    Nice to hear! Apple customer service is amazing. I dropped my mini back a few months ago. Cracked the screen from one end to the other. Replaced in no charge.
    Tartarus and nikkisharif like this.
    07-17-2016 01:51 PM
  3. mumfoau's Avatar
    Apple has some of, if not THE best CS I've ever come across! They're running neck-and-neck with Chick-fil-A!
    Tartarus and nikkisharif like this.
    07-17-2016 02:04 PM
  4. nikkisharif's Avatar
    That's awesome!!!! Apple's customer service is amazing....and I'll have to agree with @mumfoau Chick-fil-A customer service is pretty darn amazing too
    Rob Phillips likes this.
    07-21-2016 10:15 PM

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